Leather Seat Nightmare

[Kelraine]

I had some work done on my windscreen the other day (re-bonding) and when I got the car home I noticed a black dot on the passenger seat - I hadn't noticed it immediately because they'd put some paper that had been on the floor on top of it.

Anyway, I took it back and they claimed it didn't look like they had done it but said they would try to remove it anyway and, like an idiot (in retrospect), I left it with them.

Anyway, they told me that as soon as they tried to remove it, it 'spread'. When I asked them what they had used, they told me 'Swarfega' - :tsktsk: !!! Well, obviously, it has spread the mark out and removed a load of pigment from the leather which looks absolutely awful - much worse than just a black dot.

Does anybody know whether this kind of thing can be sorted (i.e. the leather re-pigmented) or is the seat completely ruined? It's a difficult situation now as they claim they didn't cause the mark in the first place (although it is directly under the top edge of the windscreen and I suspect was a drip from whatever solvent they use to clean up the surfaces before re-bonding).

Any suggestions appreciated - I can't believe they've made such a mess of my pride and joy!

[Paul Reece]

I take it your windscreen has gone through yoour insurance?

If it has then contact your insurance and they will get in touch with windscreen company.

They tried to remove mark and made it worse, they are responsible for the damage.

If they didn't do the mark in the first place, then they wouldn't and shouldn't have tried to remove mark.

Hope you get it sorted

All the best

Paul.

[T7RY B]

First step as Paul say's is the insurance company Then threaten them with small claims court.

Their insurance will cover them for acts like this.

Once they attemted to remove the "stain" they have accepted responsibility

[Kelraine]

Thanks for the replies. That was my thinking too - good to hear other people feel the same way.

[TonyB]

Hi Kelraine,

It can be sorted very easily, I clean and repair leather, but I'm miles away, use the link below and click on the services area.....someone maybe local to you.....

Hope this helps

Tony.

http://www.furnitureclinic.co.uk/

[Kelraine]

They seem to have accepted responsibility for it - they're going to get a company they use to have a look at it.

Tony - thanks for the info, it looks as if they should be able to fix it fairly easily by re-staining the leather. How good are repairs done this way? Is it permanent?