Really Dodgy

flotsam · August 10, 2003

I phoned RBS who gave me a very low quote and I accepted but my current insurer which is a subsidiary of RBS phoned me up and gave an even better quote.

Strangely, with RBS I was obliged to give bank account details there and then and to accept the insurance in principle straightaway.

Over the course of my negotiations with the brokers, I spoke to four people all of whom claimed to be the same person. One even gave me one name at the start and finished off the call by giving that same name and extension. Each time I phoned up, the person who answered was different but claimed to have taken the previous telephone calll I had with them.

I cancelled with RBS when I got the Privilege quote and RBS gave me the run-around, making it difficult for me to cancel. I've just checked my credit card bill (I changed the payment details) and I've found that they've charged me anyway.

All in all, I'd avoid them like the plague. They simply cannot be trusted.

ifraz · August 11, 2003

Over the course of my negotiations with the brokers, I spoke to four people all of whom claimed to be the same person. One even gave me one name at the start and finished off the call by giving that same name and extension. Each time I phoned up, the person who answered was different but claimed to have taken the previous telephone calll I had with them.

That's shocking...and disgraceful. I can't believe I've just read this.

I've always thought RBS were one of the best banking establishements around. It just goes to show how devious they all can be. Did you manage to get your refund from them?

Mr-Lex · August 11, 2003

tut tut

is RBS Royal Bank of Scotland? if so I have a loan with them... ;)

flotsam · August 12, 2003

Update:

Actually, like a lot of things these days the insurance brokerage is sub-contracted out. I've worked with Royal Bank of Scotland (in fact they largely paid for my Lexus), and they're a decent bunch.

I phoned this morning complaining about the charge and the guy I spoke to eventually said "this is obviously serious" and put me in touch with a supervisor. She promised me a refund and to sort out the problems.

Looks like there's going to be some insurance brokers looking for a job soon.

flotsam · August 18, 2003

Further Update:

During my conversation with the supervisor last week the excuse was that their cancellation department had a backlog. But afterwards, I realised that it had been 3 weeks already when I phoned, so I phoned again and this time I was put in touch with the customer services department who got me to fax back a disclaimer about the policy. Fair enough! Although it wasn't my fault they had a backlog I couldn't see anyone refunding my premium until they'd processed the returned policy form.

Now a week later, I STILL haven't got my money back.

flotsam · August 22, 2003

Final Update:

Well, it looks like the wide-boy sales reps are backed up by some more professional customer service teams. All said and done, they responded in reasonable time.-

I've got my cash back in full.