Wooo more bad feedback regarding Cardiff. I also fell out with this dealership. They really have no concept of customer service. They can't even do something as simple as return a phone call or email.
I use Lexus Bristol and I have to say they've been superb. Can't fault them really and they'll happily negotiate prices for servicing, labour costs etc.
They won't budge on parts from the part department but they say these prices are set by Lexus UK and they can't change them. Kim in the parts department is very helpful and you forget your on the phone to a dealership when talking to him and I've found myself discussing everything from Lexus to Mercedes to where I'm going on holiday. I deal with Nigel in the service department, top bloke and he drives an IS200 so we always talk about the car and when he's not around, Simon has been a pleasure to deal with.