My experience has been OK so far. I just bought some roof bars and got £30 discount by going through the salesman who sold me the car. I ordered them Friday and they arrived Saturday. I picked them up in jeans and t-shirt with my two children who climbed all over their leather sofas and played with the water fountain. Despite that they were fine - very polite and friendly. (Perhaps they're just after my next purchase - an IS300 perhaps...)