Thanks Chris, I used them when I had my LS400 and they were good, have registered with them for my IS300 and will try them out for servicing etc, was considering joining as Gold member and was curious what the benefits would offer at Lexus Bristol, will ponder the pro's and con's of going Gold. Although my car is three years away from the 10 year discount they did mention they could probably sort some sort of discount out regardless, will have a chat with them when it goes in for it's next service which will be my first since buying the car.