Anyone can explain this?
My wife had the IS300 collected 2 weeks ago for a service and advised the guy who took the car away that the wiper blades need changed. (why she asked them and didn't get me to do it cheaper i'll never know).
When delivered she was told they hadn't changed the blades because they were not original Lexus wipers blades. They cleaned the surface and left them on, producing a service check list showing the wipers as an advisement.
Now why on earth would a dealer not fit new wiper blades irrespective of whether the old ones were Lexus or not. Not to mention the fact that we bought the car from them and the wipers on there are the ones supplied with the car by them.
Then the service manager had the cheek to try and argue that as it was a 50,000 mile service and the car was sold with 27,000 miles then they couldn't possibly be the same blades. However he obviously didn't look at the facts, it may be a 50,000 mile service but it has less than 33,000 miles and only being serviced due to age not mileage.
They called to ask permission to fit new brake pads on the rear so if there was any uncertainty about them being approved you'd have thought they would have brought it up then.
Can't understand the reasoning here at all. Anyone care to comment what they may be thinking?