I had a critical care service done at Motorline Lexus at Tunbridge Wells. They always quote, and charge exactly, what they say. They have never 'found' extra stuff. When the recall came out they called me and offered a courtesy car. I haven't had it done yet, it can wait till the spring service, but I am fully confident it will be done well. (And 'No' I don't know anyone there, just a great main dealer garage, you can also negotiate on price a bit;) )