holiday

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About holiday

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    Member

Profile Information

  • First Name
    Fahad
  • Gender
    Male
  • Lexus Model
    CT200H
  • Year of Lexus
    2014
  • UK/Ireland Location
    Leicestershire

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  1. I would also like to know about how to do this. Other car makes do this free of cost. Can you find out if at all possible. I will also try but they wont be doing anything extra on my car until they have started my car which is now 4 weeks.
  2. Well you cant say that batteries last for 4 - 6 years.We have a VW Touran, which we bought in 2009 brand new and the battery hasn't been changed as of yet. In terms of something to drive, We have opted out for a courtesy car as we have other cars, which we drive and it would be over the 3 days time frame and we would be paying £5 a day extra on the car, which would equate to £140 extra until the end of this week as the car is in their forecourt for over 4 weeks now. Will keep you updated to see what the outcome is.
  3. Hi I had spoken to Lexus Leicester today and they said that the battery was not part of the extended warranty scheme and it was a wear and tear item. The battery had to be changed. However Lexus headquarters are having a meeting tomorrow in relation to my car. I personally don’t know why but they are going to speak about getting the new parts authorised for Wednesdays installation and hopefully get the car by this weekend. I will let you know the outcome from the warranty team.
  4. The car is under the Lexus Extended Warranty. I wanted to inform you that I am paying for a new battery as they did their diagnostics and the first thing they mentioned is that to put a new battery in. 3 weeks down the line the car isn’t starting. Let’s see what happens on Tuesday. The price of the battery is £125, which I have to pay. The rest is currently paid by the extended warranty. Let’s see on Tuesday how much the final bill is for a £16k car.
  5. We had a VW and that broke down but the silver van came in 2009 as our vw was broken down. So that’s why I asked if lexus has their breakdown with AA can’t they have silver vans as well.
  6. Lexus also tried to recharge the battery and they said that it needed a new battery. How can a 2014 year old car with 26k need a new battery and 7k worth of components. Hopefully will let you know the outcome on Tuesday.
  7. We were on holiday for two weeks in December and when we came back unfortunately our car wouldn’t start. We called up the AA to help us out. They spent a few hours trying to jump start the car and it wouldn’t start. Due to being late in the day the AA flatbed truck had to come over. AA flatbed came on that evening to take the car away but they did not have any storage space for the car. Rescheduled it for the next day. So he on Monday the car went to Lexus Leicester to sort it out. Lexus carried out the jump start again but still did not start. So they said to change the battery. Agreed on paying £125 for a new battery. The car wouldn’t still start. Luckily our car is under the extended warranty. During the second week they ordered the transmission ECU component but didn’t work. Lexus were really baffled so they spoke to Lexus tech again and said to order the ID box. Unfortunately that didn’t work during the third week. Coming to the fourth week the car is now getting a new immobiliser ECU and 2 new keys. Unfortunately the lexus connect was not working but they authorised themselves those new parts. What I’m asking what might be the problem and do you think it will work again?
  8. We have a 2014 CT200H and we are currently having a similar issue. The story begins like this we were on holiday for 2 weeks and came back and the battery was dead. Rang up lexus roadside assistance and the AA came up and did his tests. Car came alive but didn’t shift to drive went through the diagnostics on his tablet and didn’t work. Informed us that the flatbed lorry would come on Monday morning which was fine. AA van came on Sunday night and informed us that storage facility was full. So on Monday morning the flatbed came again and informed us that a 2 man team was required as the car couldn’t start and had to block off the road. Car went to the lexus garage and Tuesday started the diagnostic process again. Found out the battery died. We authorised the change of battery but still couldn’t shift to drive. So they did diagnostics again and couldn’t find the fault. Lexus compass had to be involved and found that the transmission ECU failed on Friday. So hopefully tomorrow (Monday) the part should arrive but they still wouldn’t know if it will work. Will keep you posted.  The cost of this Saga is currently going into £500. 
  9. Hi I know this might be weird topic. But as people know that Lexus is a luxury brand. Why can’t AA roadside have the silver vans like how VWAG, Land Rover and jaguar have. I understand that Lexus provide personal cover for two people which is better than the car cover. But as being a luxury manufacturer surely they can have that. Apparently they have won awards according to Toyota and Lexus blogs but surely they can provide silver vans and dedicated lexus technicians. https://blog.lexus.co.uk/lexus-roadside-assistance-tops-national-survey/
  10. We have a 2014 CT200H and we are currently having a similar issue. The story begins like this we were on holiday for 2 weeks and came back and the battery was dead. Rang up lexus roadside assistance and the AA came up and did his tests. Car came alive but didn’t shift to drive went through the diagnostics on his tablet and didn’t work. Informed us that the flatbed lorry would come on Monday morning which was fine. AA van came on Sunday night and informed us that storage facility was full. So on Monday morning the flatbed came again and informed us that a 2 man team was required as the car couldn’t start and had to block off the road. Car went to the lexus garage and Tuesday started the diagnostic process again. Found out the battery died. We authorised the change of battery but still couldn’t shift to drive. So they did diagnostics again and couldn’t find the fault. Lexus compass had to be involved and found that the transmission ECU failed on Friday. So hopefully tomorrow (Monday) the part should arrive but they still wouldn’t know if it will work. Will keep you posted. The cost of this Saga is currently going into £500.
  11. Hi we were in the same position we went to the dealers and they said that the feature of auto indicators only came in late 2014 and early 2015. We didn’t have this on our car. However they did activate auto closing and opening windows for our car. Hope this helps.
  12. Hi just to inform you my windscreen was repaired by Auto Windshields and they replaced with the dealer glass as it was covered by the lexus insurance during the 3 day service. Lexus Nottingham had reimbursement the excess fee.
  13. but if its less than 10cm apart then it has to be replaced? am I correct or incorrect? because I would want it repaired but the call handler said it need to be replaced.
  14. Hi I had just purchased a Ct200H from Nottingham and noticed while driving that the windscreen is slightly chipped as per the photos can this be repaired or does it need a replacement. My dad is worried about getting it replaced as it will damage the car and the trims. Please advise, we had had opted for the replacement and the glass will be a branded Lexus glass but my father is worried as it will damage the car. I appreciate your guidance.
  15. Hi I wanted to inform you that we are getting our windscreen replaced via Auto Windshields who are replacing our CT200 windshield as it was chipped when we received it and Inchcape are refunding us with the excess and has been approved by Lexus insurance. I wanted to ask as Auto Windshield are replacing it with the original glass is there anything which I should be aware of and also as all the glasswork has VIN etching can the auto windscreens etch the numbers or does it not matter. Also I hope that they refit the DAB aerial and auto windscreen properly. Please do let me know.