My Lexus Bradford Experience

[lexusls4302001]

Hi guys

Just wanted to share my main dealer experience here in Bradford. 3 weeks ago, I dropped off my LS430 to the dealers for repair. In fact, it was for a repair of an original repair that they did in April. To cut a long story short, about 15 months ago, I noticed rust at the rear near my number plate. Shock horror! How can my Lexus have rust! Took it to the dealers and after 5 months wait and lots and lots of ringing by me, they agreed to fix it under their rust warranty or whatever. So took it in last April and got it done. 5 months later in Sept, the same problem started to appear with the paint bubbling. After another 4 months wait (and again alot of ringing), they agreed to fix their initial repair. That is very nice of them I thought!! So brought my LS430 in 3 weeks ago for its 2nd visit. They gave me an IS220d as a courtesy car. Dont like it at all! Absolutely useless in the slightest bit of snow. My Punto is a better drive! So far they have had it for the 3 weeks but Ive not heard from them since. Ok, in the first week, the weather was not great with the snow and ice and they did ring me early that week to say they will get it in later that week. But not heard anything since! Im very surprised! I should ring them but then I think why should I!! They have my car so they need to ring me! I find it incredible that they have pretty much ignored me for 3 weeks and I have one of their cars. What should be a 2 day repair is taking over 3 weeks! I hope they have not crashed it, or even worse someone has nicked it!! :-)

[ManicMark]

Hi guys

Just wanted to share my main dealer experience here in Bradford. 3 weeks ago, I dropped off my LS430 to the dealers for repair. In fact, it was for a repair of an original repair that they did in April. To cut a long story short, about 15 months ago, I noticed rust at the rear near my number plate. Shock horror! How can my Lexus have rust! Took it to the dealers and after 5 months wait and lots and lots of ringing by me, they agreed to fix it under their rust warranty or whatever. So took it in last April and got it done. 5 months later in Sept, the same problem started to appear with the paint bubbling. After another 4 months wait (and again alot of ringing), they agreed to fix their initial repair. That is very nice of them I thought!! So brought my LS430 in 3 weeks ago for its 2nd visit. They gave me an IS220d as a courtesy car. Dont like it at all! Absolutely useless in the slightest bit of snow. My Punto is a better drive! So far they have had it for the 3 weeks but Ive not heard from them since. Ok, in the first week, the weather was not great with the snow and ice and they did ring me early that week to say they will get it in later that week. But not heard anything since! Im very surprised! I should ring them but then I think why should I!! They have my car so they need to ring me! I find it incredible that they have pretty much ignored me for 3 weeks and I have one of their cars. What should be a 2 day repair is taking over 3 weeks! I hope they have not crashed it, or even worse someone has nicked it!! :-)

Excuse the pun but they are probably snowed under with work, I would call them Monday & find out what is happening they may even be waiting for a bootlid, the only way to get rid of rust is to cut it out or replace the panel. ta Mark

[steve2006]

Hi guys

Just wanted to share my main dealer experience here in Bradford. 3 weeks ago, I dropped off my LS430 to the dealers for repair. In fact, it was for a repair of an original repair that they did in April. To cut a long story short, about 15 months ago, I noticed rust at the rear near my number plate. Shock horror! How can my Lexus have rust! Took it to the dealers and after 5 months wait and lots and lots of ringing by me, they agreed to fix it under their rust warranty or whatever. So took it in last April and got it done. 5 months later in Sept, the same problem started to appear with the paint bubbling. After another 4 months wait (and again alot of ringing), they agreed to fix their initial repair. That is very nice of them I thought!! So brought my LS430 in 3 weeks ago for its 2nd visit. They gave me an IS220d as a courtesy car. Dont like it at all! Absolutely useless in the slightest bit of snow. My Punto is a better drive! So far they have had it for the 3 weeks but Ive not heard from them since. Ok, in the first week, the weather was not great with the snow and ice and they did ring me early that week to say they will get it in later that week. But not heard anything since! Im very surprised! I should ring them but then I think why should I!! They have my car so they need to ring me! I find it incredible that they have pretty much ignored me for 3 weeks and I have one of their cars. What should be a 2 day repair is taking over 3 weeks! I hope they have not crashed it, or even worse someone has nicked it!! :-)

Excuse the pun but they are probably snowed under with work, I would call them Monday & find out what is happening they may even be waiting for a bootlid, the only way to get rid of rust is to cut it out or replace the panel. ta Mark

Very true,

Another member on here is waiting to have his LS430 repaired after and accident and there are no front wings in the UK