First Class Service

[Lydiamight]

I decided on last Friday afternoon to change my wheels for the set fitted with winter tyres. All went well until fitting the last wheel when I managed to shear off the end of the locking wheel nut key leaving parts of it in the grooves in the locking wheel nut.

I am now in the situation where all wheels are fitted and correctly torqued up but I had no way of removing the wheels should I be unfortunate enough to get a puncture.

A quick trip on Saturday morning to my local dealer---Lexus Sidcup---to explain the situation. Helpful service manager spoke to his parts department and offered me the alternative of ordering a new locking wheel nut key, "should be here by Tuesday or Wednesday" or I could buy a complete set of four new locking wheelnuts together with the key, which they had in stock.

I opted for the latter as s*ds law says I would get a puncture before the new key arrived. My RX400h was whisked into the service bay and Lexus Sidcup used their master key to remove the old nuts and kindly fitted the new ones for me.

Then came the moment I was dreading----payment. I was extremly pleasantly suprised to be presented with a total bill of £29.86 including 20% VAT, probably less than half what I was expecting.

Ten out of ten for Lexus Sidcup for solving my problem so efficiently and so reasonably, they had me over a barrel and quite frankly I would have been prepared to pay almost anything to sort things out.

[steve2006]

That was a great price including fitting,they fetch more than that secondhand on Fleabay!

Lexus Derby did me a good deal on a new genuine Toyota Battery today £70.18.

I fetched it in the battered works van so parked it in the adjacent Toyota dealers car park

[Buzzable]

I have been using Lexus Sidcup for spares and "Barry" their parts manager was super helpful. I have always had good service from Sidcup!