Nice one,
Brighton took weeks to get me my boot liner, took several re delivers etc to get it. Took 3 months to get the V5 back, cos for some reason they reregistered it in the old owners name or something.
Could have been a DVLA ***** up bu tit took loads of calls for me to sort it out. They never rang me back and overall aftersales was crap. Posted on review site, but left it too long to write to Lexus GB about it - bum.
Also, Southampton - you are even worse. Saying you would have to charge me to look at my poor brakes if there was nothing wrong with them, is well out of order. Reading are looking into it for free as ITS STILL UNDER THE 3YR WARRENTY!
Loan car I was supposed to have was not there, didn't order the parts in, lost the fact I was booked in, ordered wrong radio type - even after they guy rang me to check which one I had.
I will never go to them again - neither will my dad take his GS300 there anymore, cos he can now go to Poole while on holiday. Gutted! and I hope you loose your franchise! :tsktsk: :megaangry: