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DanD last won the day on October 31

DanD had the most liked content!

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About DanD

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    Club Post Guru

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  • Lexus Model
    NX300h F-Sport w. Pan Roof
  • Year of Lexus
  • UK/Ireland Location

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  1. Try and press the MODE button (steering wheel mounted button on the left) until mute is cancelled... although I have to say that I thought that adjusting the volume either via the on/off button or the steering wheel controls overrode the mute function.
  2. Can you please expand on this? - Was this a replacement of the standard unit? an upgrade? - Was it fitted by the dealer? A third party? - What were the costs?
  3. I bet your dad said the same about electric windows and central locking.
  4. You're doing a good job at selling the benefits of owning a Lexus... I can see an NX across the road too!
  5. Have they at least given you a courtesy car in the meantime? My next course of action would be to ask for a meeting with the dealer principal. Prepare a list of questions for the meeting and be very clear on the outcome you intend to reach and what you are willing to compromise on. When you meet, make it clear that you will minute the meeting. I'd suggest you take a third party with you as a witness. At the end of the meeting go through your notes with the dealer principal and get him to sign them... although he may refuse to. Alternatively, send an email with your typed up notes to the dealer principal and your third party. If you are not one for confrontation, I'd suggest you send a letter recorded delivery, requesting a response within x working days. You could also tell them that you are in the process of contacting the motoring press for some advice (Top Gear, WhatCar and other manazines all have consumer pages where letters are of complaints are published and commented upon. A company like Lexus which is consistently at the top of surveys for customer service will not want to see their reputation questionned). This approach has worked well for me in the past (no, it wasn't Lexus!) You could also try and contact Lexus via their twitter feed: they are usually very responsive. If you go to the bottom of the Lexus UK website, you will find links to their social media pages. You will also find a link to their Legal pages: this contains some advice on how to complain.
  6. Only the top trim came with the key card.
  7. I don't agree with you Herbie. Low mileage in itself is not an issue, as long as the car is used frequently with the occasional 10-20 mile trip. You are more likely to have an issue with the 12V battery is the car is left unused for weeks on end.
  8. Depending on how long you have had the car and how many miles you have covered, you may have ground to "reject" the car. I am not familiar with the process, but someone on here may be able to provide details, or you may find this online. The Citizen Advice Bureau may also be able to point you in the right direction. This link might be useful: https://www.thecarexpert.co.uk/rejecting-a-car/ I am not sure that the faults you have are "significant" enough to justify a reject though.
  9. Interesting. I always thought that dipping mirrors were only available with memory seats. Good to know. Sent from my LG-H930 using Tapatalk
  10. Are you saying that your mirrors dip when you select reverse, but that you do not have memory seats?
  11. Not against wraps, some look fantastic, but that gold is a bit too much for me. I think I'd go for a satin mid-blue.
  12. Yes? No? Sent from my LG-H930 using Tapatalk
  13. Yep... keep the aircon switched on and may sure your don't have air re-circulation switched on. Careful with the latter one though: it is automatically controlled UNLESS you manually select re-circulation.
  14. Different sensors. The lights use a sensor located behind the rear view mirror. The instrument panel, including the satnav screen, uses a sensor located at the bottom of the windscreen. It's a round black disk, about the size of a 50p coin, located either in the middle of the air vent at the base of the windscreen or on the very far left on the passenger side.