Phil xxkr

The RX is made for listening to a Mozart clarinet or flute concerto as you waft along - try it 😎

Good advice Malc 👍

From the CQC 👍, fascinating how many organisations are involved in advising on complaints - why? How should providers respond to complaints? The General Medical Council (GMC) ethical guidance states a ‘good’ doctor will: make the patients your first concerntake prompt action if you think the patient is being compromisedestablish and maintain good relationships with patientsbe honest and open and act with integrity.listen to, and respond to, patients concerns and preferences. Practices must follow: The Local Authority Social Services and National Health Service Complaints (England) Regulations (2009). This sets out expectations for NHS providers in how to manage complaints.Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Regulation 16). The British Medical Association (BMA) has produced guidance on dealing with complaints made against a GP practice. They have also produced specific guidance for GPs who manage staff. This helps managers of other healthcare professionals better manage concerns raised to them. Patients or a person acting on their behalf can complain to NHS England. This is if they don’t want to complain to an NHS provider directly. They can complain to the provider or the commissioner of that service but not both. This is often misrepresented in local policy and practice information leaflets. The commissioner cannot investigate if provider has already responded. NHS England has published guidance on how to complain to the NHS, including where patients can access support with their complaint. The Local Authority Social Services and National Health Service Complaints (England) Regulations (2009) state there should be two stages of dealing with complaints: Stage one: local resolution by the provider or NHS England. Most complaints resolve quickly and efficiently this way, orStage two: Parliamentary and Health Service Ombudsman (PHSO). If a complainant is dissatisfied after stage one, they can complain to the Ombudsman. Doctors and other staff who are being complained about can also take the case to the Ombudsman. For example, if they are not satisfied with a response given on their behalf by a commissioning body. Independent doctors are unable to use the PHSO. They have no legal requirement to have an appeals mechanism. It is good practice to provide independent adjudication on complaints. For example, using a service such as Independent Sector Complaints Adjudication Service (ISCAS). Timescales and initial response to complaints The Medical Defence Union (MDU) have produced guidance on how to respond to a complaint. It states that: The tone of a response needs to be professional, measured and sympathetic.Patient confidentiality should be considered, and timescales agreed.Verbal complaints (not resolved in 24 hours) should be written up by the provider. They should share this with the complainant to agree content.Practices cannot insist complainants ‘put their complaints in writing’.

Good technique Peter. But I also think firms just don't get the value in listening to a customer complaint and see it as a way to learn and improve as a consequence and not personal destructive criticism.

Symptomatic of a wider malaise in customer care. Many years ago American companies were advising UK insurers methods for wriggling out of paying out claims. I see a similar strategy being played out here where anything like a valid complaint is turned around so in fact it's your fault and not theirs. Various techniques are employed to achieve this the one I like the most is where even the remotest robust support of your complaint is deemed "aggressive" therefore will not be entertained.

High Pitched Wine? Margaux, Petrus, Yquem, couldn't agree more 🤣🍷

I think John you will find it's pronounced - x spurt - ie an unknown under pressure 😎

No question Steve Jet2 consistently deliver the best all round service 😎

Again Russ consequence of people not leaving their homes day and night initially due to lock down then my fear of catching something. Speaking of fear and the appalling propaganda we were subject to during the "pandemic" no more distressing sight last week of a young Japanese girl walking along a relatively empty Greek beach with a mask on 🤯🤯🤯

They did, it's called unintended consequences,amonst many, of pandemic lock downs. Car miles driven fell off a cliff along with accidents, pun intended, hence lower premiums this year. Let's have the same chat next year 🤯. It also goes someway to explain why we are still paying over the odds for petrol as corporates trie to recover their rolling year on year balance sheet comparisons. Be interesting to note executive performance related bonuses. 💸💸💸

But Anthony insurers are rewarding (you) by wriggling out of claims, increasing excess liability and generally increase prices. Your error was using the word (you) please substitute the word, themselves, in future 😅😅😅

Might that also apply to people Bill? 🤔😜

Don't know about you but I make it a rule not to argue with Cretins, to do so means you have to reduce yourself to their level and in doing so they will win by sheer experience 😎

A white simca 1100 😎

Erratum! I blame it on the Tsiporou €1.99🙁

€1.69

If you need to ask the price you can't afford it 😂

Yet another example of white privileged greed, not content with the garden County you want G*d's country as well😂. But whilst there try the Old Vicarage and their simple cuisine of roasted saddle of hare wrapped in proscuitto and oregano leeks, roast breast of wild mallard on spiced red cabbage, and herbed polenta cake and toasted mascapone. By the way my door to door journey time was six hours about the same time as it takes you to get to Birmingham 🧑‍🍳🍻😎

But malcolm old bean what chaos? I am currently sitting on a Greek island in beautiful surroundings and temperatures we would kill for at this time of year at home, sitting amongst other Brits who simply don't share your sighting of the 4 men of the apocalypse. 😎

I always value your contributions John to this forum but this last one, for me, was 5 entirely unconnected paragraphs. In fact they remind me of those motivational quotes but obviously in reverse 😎

It's back to where it was firstly, secondly, it's considered overvalued anyway 🙁

I find myself getting increasingly concerned not by the climate verbiage or energy or Ukraine or even the price of fish. But by seemingly august and learned people wittering on and using terms like, unequal or fair or redistribution. You don't need to go back 2/3 hundred years how about 2/3 decades to see how billions have been lifted out poverty not by Socialism but essentially capitalism. So let's put away the hair shirt and instead continue to look for ways to lift people up by innovation and progress and not by some entropic nirvana. (end of Monday morning rant) 😎

The milk and the loo up the garden, 🙁

What damage is that Malc?

I remember those days in the 50's in the Midlands 🤯