Gary H

My app has never been quite right from day one, but I wouldn't say I use it enough to cause enough annoyance. To start off with, it would say random doors were left unlocked when they weren't. That seems to have 'settled down' by itself now. Pressing the 'lock' button on the app and then refreshing it sometimes did the trick. My biggest issue with it is the reliability of the remote start/pre-heat. Sometimes it'll connect just fine and work as it should. Other times it says 'connecting' for a long time and then times out. There seems to be no rhyme or reason to it. One preventative measure I do is make sure the app is refreshed before I try and my phone is up to date in terms of updates. Even then, the problem still persists to a degree. 🤷‍♂️ I had a really unusual one only this morning where it worked fine, the app claims it was 'interrupted' and shown it had stopped...but the car was still running/pre-heating. 😕 I'd say about the only thing which works reliably on it is showing the milage and fuel level.

My remote climate only allows me ten minutes. It was just about enough to do the work of defrosting sufficiently this morning - so I don't think I would like it to get much colder! (For the record - I had it set at 25oC, with the rear heated window/mirrors on, front windscreen blower on and the driver's heated seat). There was still a little ice on both front and rear windows, but only tiny bits. Yesterday when it was a few degrees warmer, the car was pretty much clear. Maybe I need to start increasing the temperature a bit? The app did 'derp out' a bit - in a way it's never done before. It connected to the car fine, but about two minutes later, I noticed on my phone I had a notification which told me 'connection was interrupted' and the picture of the rotating fan had stopped circling. 🤔 It was if it had turned itself off. I went to the window to check on the car and it was clearly running as it should. Absolutely bizarre. As I've said in other posts, I've had issues with the app timing out and simply not connecting to the car to start it on several occasions, but this is the first time the app has worked, then itself claiming connection was interrupted whilst the car was still doing it's 'remote climate thing'. No issues with either offside handles this morning, I'm pleased to report. 👍 Again, this is something I'm just going to have to keep in mind and hopefully avoid the issues others are having.

I don't think I've ever paid for parking in any hotel I've stayed at. I know it's a 'thing', but I fortunately the hotels I use have free car parks. One is very limited on parking (and the spaces are ridiculously tight), but it's still free. Ultimately, I prefer parking about a fifteen minute walk away - but even then, that's still free. There is one hotel I used to stay at which was taken over about four years ago, which until that point was always free parking. It was also secure with a barrier on entry and a coded one on exit. The company that took it over then decided to put a fee on the parking but there was so much of a stink kicked up about it that it's recently been reverted back to being free. I think what helped that is literally everywhere within reasonable walking distance of there is either double yellow lines or resident permit only, these days. In terms of hotel room pricing - they've certainly shot up since Covid. I've stayed at the same hotel twice over the course of this year. A gap of about ten months between stays. In that time, the room prices had gone up £20 per night all-round and the restaurant is now only open six days a week, rather than seven. The drinks have notably gone up between visits too. Even the likes of Holiday Inns, Premier Inns e.t.c seem to have shot up. I've stayed at four star hotels for the price a number of them are charging now - and not exactly a long time ago either.

It was the first 'proper frost' for me this morning since I've had the NX. It was fluctuating between 0 and -1oC. Fortunately mine was okay. I don't use the passenger side doors in the morning so I can't comment on them (they'd be more 'exposed' to the weather with the way I park). The driver's door was fine. The offside rear took a few 'squeezes' of the little button inside the handle but it did ultimately open up fine. It's something I'll just keep an eye on. My only worry is that with auto folding/opening mirrors in this cold weather. There was an awful lot of 'crackling' sounds from the breaking of ice this morning as they opened out and it wasn't too clever folding in when I locked the car when I got to work. 😬 I'd like to deactivate them folding during the cold spell but without a manual, I haven't a clue how to do so. The online thingy suggests it's a button on the drivers door (page 147/148). I've had to screenshot the pages, print them off and I'll take it out to the car later...

Predictably no news for when my second key fob will eventually show. It'll be three months since I collected the car on 1st December. At this moment in time I'll give it until about March(ish) time and then if the dealer can't provide me with the key or a date, I'll be bypassing them and going down the route of seeing what a good auto electrician can do. I waited 16 months for the car. I won't be waiting 16 months for a second/spare key.

Mine is the same, @malcolmw. When I can get the remote climate/start to work on mine (it works when it wants to - some days it doesn't want to 'play ball' and will eventually time out in contacting the car), it'll correctly set the car to as I want it from the app. However, it doesn't change back and will remain as per the app settings when I get into the car. Without a manual for the car, I don't know if this is normal and whether this can be changed or not. I've also had a play-around with the 'open doors on shift to park', but on my car it doesn't appear to make any difference where I toggle it to. The car remains locked in park regardless and passenger doors have to be unlocked by the button on the door before they can open the doors. 🤔 Oddly, that isn't the case with the driver's door, which I can just automatically override it being locked by simply opening the door. It's been a quirk of the car from day one and I think I've just about given up trying to change it now. I just live with it. Again, without a manual I'm literally just tapping things on the screen at random.

Hi @Lancashirelad1985. I'm sorry to hear about your experiences with Lexus in Preston. Especially when you were looking forward to seeing what the UX had to offer. As someone who had a 2020 UX F-Sport until recent months, it's something I would happily recommend. Obviously you have to go to whoever suits you the best. I had a particularly bad experience with my own local dealer with my NX, which barring servicing (which they are okay), I'll never return to. They weren't particularly good negotiators and it was very much a case of it's 'their way or the highway'. For the size of the car, I found the UX very refined and certainly up front, comfortable on distance trips. My only real issue with it was indeed - the boot space. For me on my own? Fine. Two people? A bit 'snug' but still 'doable'. Any more than that, or weekends away? I ended up utilising a portion of the back seat as well. It was the car's ultimate downfall with me. I knew it would be a little on the tight side in that respect when I bought the car but I took a gamble. In the end, it proved to be just a little bit too small for my needs. A shame really, because I really liked the interior and in that respect, it was plenty enough in terms of size for me. I wish you all the best with the Mazda. I did consider the larger CX-60 if everything went wrong with my NX.

Mine's a little odd where the doors will automatically lock when pulling away (which is fine - I'd expect that), but they also remain locked once put back into park...and the engine turned off... My door will open just fine. Push in the handle and that's it. However on the other three doors, it requires the 'unlock' button to be pressed before any passenger can push in the door handle to open the door. If you just go to push in the door handle to open the door, it remains locked.

After a bit of fiddling around in the settings I did manage to find out how to change them, but much like the app, I find it more of a gimmick than anything else. I've just stuck mine onto 'bamboo' as that goes well with the interior/exterior combination and that's likely what it'll stay at during my ownership. It has a tinge of light green about it. That'll do for me...

I'm assuming this feature is only available via a third-party app? I'm only saying that because there's nothing on my Lexus Link+ which suggests remote parking is 'a thing'. 😕

We have one of those newer-style yellow vultures only a few hundred yards away from where I work. Typically being in North Wales, this also means it now also observes the ridiculous 20mph crawling limit along what's an arrow-straight piece of road.

I've bought two Lexus' new. Both from different dealers and the experiences were like chalk and cheese. My UX in 2020 came from my 'second closest' dealer. The car was their showroom model. It was already sitting there. So from signing for it to collecting it was roughly a week. Something like six days from memory. It would have been a few days shorter, but had to delay it because of a work colleague who was ill at the time. The handover? I can't remember exactly how long I was there, but it was at very least two hours. Probably closer to two and a half. I was taken into the handover room, given a bottle of wine and then the car revealed in the next room with glitzy lights. Most features very well explained. Very nice indeed and I have no complaints, but no better than I had from the likes of Audi previously. The NX I have now (from my local dealer), which I collected in September? Dear me... If you want all the hassle in the run-up, read the '2023 Delivery Date' thread. I haven't explained every single issue I had, but you get a good 60/70% of what I had to endure. Anyway, after a sixteen month wait for the car to eventually arrive (minus second key and locking wheel nuts of course), it was about a fortnight from it rolling off the transporter to me collecting it. Not entirely their fault as I was waiting for the September plate change. If it wasn't for that, I'm confident enough it would have been in my hands in less time. The 'handover'? Well...I was taken into the salesman's regular office, followed by heading out to the regular car park where it was sitting. Not in any handover room or anything. No gifts... All in all, I think the whole process took them about 45/50 minutes. It didn't quite make an hour. Most of that time was waiting for the car to go onto the DVLA database after registration and the salesman setting up the app thing. To be fair, given my very poor experience of that place up until that point, they probably done what they thought was right - to deal with me and see me on my way ASAP. However, far from impressive and quite easily the worst new car collection experience I've had in 20 years. I've actually collected a used car in the distant past which I was given more time, care and consideration.

All barring one occasion my new cars have been in single digits on the day of collection. I think the lowest I've had was 3. My NX had 6 on it when I collected that. The highest I've had was my second to last Audi. They had a very similar one, unregistered in stock, up in Bolton. I'd accepted that one to save the wait but there was a catch - they had to physically drive it to my own dealer for me to get it in time. To get it transported, they said it could take up to three or four weeks longer. So, I ended up collecting that with something like 43 miles on it, which did annoy me. I did get some freebies from them to soften the blow but it still felt more like a 'used' car at that point as sad as that sounds. The highest delivery mileage that I've personally come across, that didn't involve a dealer-transfer, was back in 1998 when my father collected his brand new Corsa Sport. That had 13 on it and I remember being a little shocked it was as high as that. Especially considering the petrol station they used at the time was literally 200yds up the road.

Oh dear... It looks like my App is playing up at the moment. I opened it last night to be greeted with the screen flicking/fluttering before closing itself down. I tried to re-open it and it had logged me out. So, I tried logging back in again and after I entered my e-mail address and clicked 'continue', the below error message shown... 😕 Anyway, I went to bed. Tried it again this morning and it looks like the app has had some sort of update to the terms and conditions. After accepting those, it logged in correctly. I assumed all was well... On my way into work this morning, I was about three miles into the drive when I had that dreaded 'profile not synced' come up on the screen - wanting me to log in from the car. That's something that's never happened before. It logged in fine, but it makes me worry what it'll do when I head home later on...

My old 2020 F-Sport had the red leather option, which had black headlining. Whilst it did brighten it up and I always liked opening the door to be greeted with the red leather, sitting in the back still remained a slightly 'gloomy' place with the black headlining I will admit. Fortunately I was rarely in the back! There was indeed a light cream/white option. It was in the demonstrator I driven (it was a relatively early car on a 69 plate) and whilst I also liked that, I was mildly concerned about keeping it clean. Not only that, I did once have an Audi A3 with black and light grey leather - which wasn't too dissimilar.

I don't personally bother with SatNav. I never have done. If I'm going anywhere new, I'll just spend a few minutes on Google Maps before setting out or indeed, consult the good old-fashioned map book. Generally speaking, the only time I've used any car's SatNav is basically to see if the screen works, basically say "Oh, look at the pretty coloured lines on the screen!" and then turn it off again...! That's actually one minor irritant I have with my NX. I'm not sure if it's the same with them all or mine is stuck with some weird setting I've never discovered, but it always defaults to the SatNav screen when I turn the car on. Is there any way I can change it to default to another screen?! One of my routines I've learnt with the NX is get in the car, turn engine on, seatbelt on and then press the little car symbol on the right hand side of the touchscreen to bring up the energy monitor! That's what I used as a default on my UX.

Yours is the same as mine! Barring it being left hand drive and a 450h, rather than 350h! 😄 I have to say, the only electronic help which has 'failed to operate' so far is the rear-collision detection during heavy rain - when obviously the rear sensors have been dirty. It'll put on an orange symbol in the bottom left hand corner of the binnacle that looks like a rectangle with circles inside - if that makes sense. It'll only light when the car is in reverse. Other than that, so far, so good. It's certainly an improvement over the UX I had, which it's adaptive cruise control often wouldn't work in conditions which I didn't think were too bad. So far, the NX has worked in both heavy rain and last week, heavy fog. No doubt it will fail to work at some point but no issues on that front so far I'm pleased to report.

I had a mild-panic the other morning but it turned out to just be me thankfully... I went to the car on the driveway but it wasn't unlocking. I tried every door... A 'heart in throat' moment for sure. It was only at this point I felt down to my coat pocket and realised I'd left the key in the kitchen. 😳🤦‍♂️ In my defence, it was little after 6:30am on a cold, thoroughly wet morning and I'd only had about three, maybe three and a half hours' sleep the previous night! Anyway @Starlight, I'm really hoping I don't end up in that situation as I'm one of those who only has one complete key and a second 'key blade'. If my battery was to ever fail, I'd be screwed. It's in the back of my mind because in my previous car (UX), that key went through two batteries in the three and a half years I had it. Until that point, I'd never had to replace a battery in a key before...

Hi @Richolf. I can't really comment accurately on the fuel consumption as I have the 350h - but I usually achieve high 40s commuting to work and it'll happily tip over 50mpg on a run. It's only up to 1500 miles at the moment, so I think it's still early days in terms of getting the best from it. My previous car, a UX, took several thousand miles before I started getting anywhere close to book figures. Out of curiosity, one notable 'fault' I have on mine which I've yet to report (my dealer is probably one of the worst you'll find from Lexus in Britain, so I've not bothered...) is that my steering wheel whilst travelling 'straight ahead' is slightly off to the left. It has been since day one. I'll be interested to hear if yours in the same. The car drives perfectly fine. Straight and true. It's literally just the steering wheel which is off-centre to the left slightly.

Crikey @stevewagster (welcome to the forum, by the way!). That sounds horrendous. It's a pity we don't have America's 'Lemon Law' here in the UK - as I think your car would more than qualify on that. The first four faults you list alone indicates to me some sort of serious electrical fault or faults taking place. I remember my old 2020 UX250h F-Sport had a few 'interesting' quirks, which come back to mind after reading through your list: The kick boot opener immediately comes to mind. That never worked properly from day one and basically only wanted to work when it felt like it - which was rarely. I gave up with it in the end and got around that in the end by simply using the 'traditional' boot button on the key. It wasn't so much an issue to me as it was a feature I'd never had until that point anyway, but I can fully appreciate anyone who wants to use it and find it handy. The speed recognition wasn't the most accurate on mine either. It would often miss National Speed Limit signs after leaving a 50mph zone (so it stayed at 50mph) and on one particular roundabout near home it always shown up as 10mph - when no such sign exists anywhere nearby. I never did figure that one out... It used to take a good few hundred yards past the roundabout (in any direction) for it to correct itself. Going back onto yours, if the dealer isn't taking these faults seriously or looking into some sort of internal investigation into unresolved matters than yes, I absolutely would be taking the issue higher than dealer level. Sooner rather than later, too.

Thanks for clarifying. It's good to know I'm not the only one! I did assume that's what it's meant and as it was set up by those supposed to be in 'the know' - I just gave them my phone on collection day and left them to it. Indeed. I'm not bothered by it either. As I said, the remote climate is quite literally the only thing on the app that I use. The rest of it is just 'garnish' to me...!

No problem! I couldn't tell you if there were any differences in build quality over the Covid period unfortunately. I collected mine in March 2020 - so I'm assuming it would have been built a few months prior (it was the showroom model). I've certainly not heard of any horror stories of them over this period being any worse e.t.c...

Hi @JDF. I had a 2020 UX F-Sport which had both the Premium Plus Pack and the Tech & Safety Pack. Both of which I now believe are no longer available. When I was getting an appraisal on mine, the salesman did say that mine was quite unusual having both those packs as it makes it very well specced for an F-Sport. After I told him it was the showroom model at my next nearest dealer, he then understood given the showroom cars are normally specced up! In layman's terms - it basically took my F-Sport up to 'almost' Takumi spec and at the time, a fraction under £40k to keep it below that high VED threshold. It just lacked the sunroof, memory seats (although they were still electric) and the fancy stereo. It had plenty of other toys though. I believe these two packs, in effect, were replaced with the Takumi Pack to simplify things (rather than having a pack for 'this' and a pack for 'that') but no doubt there will be minor differences in spec e.t.c... With regards to tyres, mine remained on it's factory Bridgestones throughout the three and a half years I had it and I honestly thought it was fine. It had a habit of being a bit 'skittish' around corners if they were notably bumpy but otherwise perfectly acceptable. If AVS is referring to that little knob pictured by @ColinBarber above, then yes, my F-Sport had that. I have to admit, for most of it's life with me, I just left it in eco!

I have noticed that! It's always assumed the 2021 business to mean 2021 'onwards', but if yours says 2023 it does make me wonder... I'm assuming it's set up correctly. It was done by the dealer on collection day - hooking it up to the chassis number e.t.c as we sat in the car. Then again, regulars here will know all too well what my experiences have been with that lot... I don't really use the app for anything else but having a 'play around' with it last night, everything else seems to tally up fine - such as the mileage, previous trips taken e.t.c... On the positive side - it worked this morning. Again, there doesn't appear to be any pattern to it that I can pick up on yet. Sometimes it'll work and sometimes it'll just...load and load and load before timing out and failing. I've seen that blue screen and QR code too. I can't quite make out what it says by peering through the windows and indeed, as soon as you go for the door, everything turns off as it should. I think it may possibly be the 'terms and conditions' screen. I sometimes get that if I try to drive away too quickly before it's had chance to load my phone. I mentioned it in another thread recently. I've not had any updates come through for the app as of yet, so I can defiantly discount that one. All I've had is a typical apple/iPhone update. I sorted that out at home last night and low and behold - the remote climate worked fine this morning. It took an age to connect as it always does on my NX, but did work. It's something I'm going to keep an eye on and see if there's a pattern to it. As I said to HMT above, I haven't seen one yet and when I saw that phone update I just put 'two and two' together - probably coming up with five! It's something I'll continue to monitor and see. It's just a bit baffling at the moment.

Audi has been going downhill for the last five/six years or so - and that is one of the main reasons I moved to Lexus in 2020. Until that that point, I'd had four Audis back-to-back. I think 2016/7 was a major turning point, in my opinion at least, when the current Q5 and A4 were originally launched - which started off a new 'design signature' for the whole range. I had one of the very last of the original model Q5's on a '66' plate and that really was a fabulous, solid thing. I was happy to have that over the new (now current) model. They'd already stopped taking orders for the old model when I got mine. The new one, much like the new A4 at that point, felt notably 'cheaper' inside with much more plastic. I also thought they didn't look quite as substantial and the doors didn't close with the same reassuring 'thump' the old models did. I vaguely recall the prices for the new models were quite a bit more expensive too. I really wasn't impressed with what was likely going to be on offer come renewal time, so I knew within a few months of getting my Q5 that it would almost certainly be my last Audi for the foreseeable... It doesn't surprise me that reliability is now suffering for Audi - given these early 'new' models are now comfortably out of warranty and some no doubt into second or even third owners. Even sitting in them in the showroom, they felt inferior to the models they'd replaced. I dread to think what they're like to sit in and drive once they're upwards of 70/80,000 miles...