Not a happy bunny

Frank the Hornet · December 6, 2022

Can't help feeling that all of the contributors to this thread influenced LEXUS UK to come to the right decision, the momentum built up was I believe a major factor in them not wishing to set a precedent and the brand damage that may have been caused if they stood by the increased APR. I do think LEXUS UK keep an eye on these pages ( and so they should )

This has to be good for all who sign up many months in advance & should give certainty for the future purchases.

Great perseverance enjoy your new car !!

Harrier Man · December 6, 2022

2 hours ago, george72 said:

Update Dec 6 common sense has prevailed.

After what felt like an eternity, I finally have confirmation from the dealer that they will indeed honour the original finance deal that was agreed.

Whilst I am really pleased, I am still at a loss to why I was put into that position knowing that other folk on here who had identical deals had their honoured without the fuss that I have had.

Huge thank you to those who showed support and solidarity, it made a big difference to my morale and confidence knowing that I was not being awkward or obstructive by requesting that they stick to the original agreement.

To those who argued that dealers were fair game with the rate change, well i fundamentally disagree. And whilst legally and technically permissible, it is morally reprehensible and discordant with the lexus customer service philosophy.

Will of course post a few pics when I get it over the weekend.

Many thanks to you all. I hope this not happen to anyone else.