Dippo

You might want to mention the inadequacies of their app. If I log onto My Lexus on my PC, it tells me that my car went from 'Order Processing' to 'Build in Progress' last Wednesday (21st). I received an email confirming this. Today (26th) the app still shows the car at 'Order Processing', even though they sent me an update message via the app saying that it had moved to 'Build in Progress'.

I've worked for manufacturers. It used to be a standard procedure in the ongoing cost reduction exercises. A bright young lad fresh from college would come along and ask why each car had an individually specified wiring harness, as it would be more cost-effective to make them all the same for all cars, and would reduce line stoppages for cars waiting for their individual harness. So we went to standard wiring harnesses. In the next round of cost reductions, the next bright young lad asks why we are fitting all this unnecessary wiring to cars which don't have all the items fitted that the harness has wires for, and wouldn't it be cheaper to have individual harnesses for each specification? After all, it should all work with just in time manufacturing.

You may have noticed a little discontent about the delays to new vehicles. This is happening to all manufacturers, but Lexus seem to be poor at keeping customers advised of the status of their orders.

It's a good job I was sitting down - I just checked the tracker, and my car (Premium Edition, ordered mid-February) has just gone to build in progress!

It seems a very long time since anyone mentioned a car actually being delivered.

I would use Carwow to see what deals you can get. I also wouldn't buy cash - take the car on PCP with a £2,000 contribution from Lexus, and settle as soon as you like; you can pay as little as around £200 in interest charges, so it's an effective net £1,800 off.

You've been on those expensive management courses again, haven't you! Or else they made a big impression on you a while back. Please explain how it is anything other than a sh*t job to have to phone someone and tell them that the car you told them will be arriving in October is now not arriving in October, and whatever new date you give will probably not be believed because you've lost all credibility by giving incorrect information so many times before.

I'm yet another with October delivery quoted, and the order not yet in production. If they've been making everyone the same promises then they're either going to need a big ship or there'll be quite a few disappointed customers come October. Unfortunately, given Lexus' history of delivery predictions, I fear it's going to be the latter.

No hosepipe ban in Buckinghamshire then?

I wouldn't trust a security company that doesn't let me turn off cookies on their website.

Is anyone else having trouble logging into the Lexus UK website? For the past couple of days, the process I've been using for the past 6 months seems to have stopped working. The User ID and Password boxes appear on the screen (pre-populated by my computer), but when I hit enter I get a 404 error, and it doesn't take me to the my vehicles/orders screen. If I go to the owners section of the website, and click on my account, it brings up my details - so I am logged in. It just seems that Lexus are making it harder for me to check the (lack of) progress of my order. Shame on me for for even thinking that could be deliberate!

If you look closely, you will see that the circle to the left of 'order in progress' is blacker than the other circles. I believe that means that is the status of your order. My ES order has been appearing identically to this on the app since February. If you log in to My Lexus on a PC, it's a bit clearer, and names the status the order is currently at.

I believe the shipping time from Japan to the UK is 4 to 5 weeks. Once it arrives in the UK, I understand the car goes to Toyota's facility in Burnaston for checks, then on to the dealer. According to other threads, that can take around two weeks. I've no personal experience of this - my order's still being processed.

It's not really a dilemma since it's merely a fictional situation that you've created for some reason.

As a well known comedian (so well known, I can't remember who it was) once said, why not just change your name by deed poll to your registration number?

I ordered in mid February, and my dealer called me last month to say it would be MY23 and October delivery.

There don't seem to be any additional delays planned for the ES in August. https://global.toyota/en/newsroom/corporate/37543786.html

Thanks. It's clearly designed to be user friendly. The only problem is I don't get the option to copy the video url when I right click. Don't worry about it - I'll go back to the North Side Lexus tutorials.

In anticipation of the eventual arrival of my ES, I've been trying to access the videos of the Multimedia system in the Owners section of the Lexus UK site. This is the link. https://www.lexus.co.uk/owners/about-my-lexus/multimedia Nothing seems to happen - except I get much smaller pictures of the options on the main page, and the option to 'Close Overlay', which takes me back to where I was. I usually use Opera. but I've also tried it with Chrome. and I get the same result. Is it user error, or is there a problem viewing the videos?

Just because you've been treated badly by VAG, that's no reason to dismiss people's complaints about the lack of information from Lexus. VAG do not make Omotenashi a key part of their brand image.

I think you've just been highly honoured!

I used to drive a Toyota Crown - back in the 1980s!

If you scroll down, it shows the ground clearance. If you then click on a different model, you can see the ground clearance by model.

This (Australian) website gives you the ground clearance for the various Australian models. https://www.carsguide.com.au/lexus/es/car-dimensions/2022

But it always works perfectly in the videos! I've often thought it would be better to do my google searches using voice - the adverts show it always giving a perfect answer first time, but when I type in my queries the perfect answer is rarely the one at the top of the list.