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I have had a warning to check the hybrid system. It is not there anymore. Does anyone know how much it costs to change the hybrid Battery?The car has done 67,000 miles

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has your car been serviced by lexus for every service

if it has then you should be covered by the extended

hybrid Battery warranty

tbh 67000 sounds very early for a hybrid Battery to fail

get it checked out by lexus

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1 hour ago, Mahesh said:

I have had a warning to check the hybrid system. It is not there anymore. Does anyone know how much it costs to change the hybrid battery?The car has done 67,000 miles

Don't even think about the hybrid Battery yet.

First of all you need to read (or have someone else read for you) the OBD2 fault codes and see what that tells you. Again, don't jump in with both feet straight away - these codes are only a starting point for further testing and diagnostics.

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  • 3 weeks later...

As long as the yearly Hybrid Battery health check is done, additional hybrid Battery warranty is extended for another year for up to 15years. So traction Battery change should not be a worry for the ownership of most.

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43 minutes ago, Poundy said:

As long as the yearly Hybrid battery health check is done, additional hybrid battery warranty is extended for another year for up to 15years. So traction battery change should not be a worry for the ownership of most.

Here the warranty says 10 years as far as I can read. At least I see no mentioning of 15 years anywhere in the document.

 

Spanish document translated by Google:

Hybrid Battery Program Terms and Conditions Extended Care Toyota:

 

1) Introduction: Welcome to the Toyota Hybrid Battery Extended Care Program! The Toyota Hybrid Battery Extended Care Program has been developed to give you peace of mind absolute in the event of an unexpected hybrid Battery failure. The dealer / repairer through whom it is processed, will be responsible for eliminating all defects covered by the program that may arise. The dealer / repairer with whom you contract is your mediator for any questions related to the Hybrid Battery Extended Care Program. If you cannot contact him When a breakdown occurs, you can do it with any other dealer / repairer. The Toyota Hybrid Battery Extended Care Program ensures an even more user experience quiet and pleasant.

 

2) Conditions of the Toyota Hybrid Battery Extended Care Program:

Start and duration of the program / geographical area of validity The Hybrid Battery Extended Care Program is only valid for vehicles:

a) whose factory hybrid warranty has expired

b) whose factory hybrid warranty has a remaining coverage period of less than one year.

c) the vehicle is not more than 10 years old.

For those vehicles that meet the above conditions, the Hybrid Battery Extended Program Care will start one day after the Hybrid System Health Check by the dealer / repairer and after receiving confirmation of acceptance into the program. Bliss Confirmation includes the date and mileage at the time the vehicle check was performed. condition.

In case a), the Hybrid Battery Extended Care Program will be valid for a period of 1 year or 15,000 km, whichever is reached first.

In case b), Toyota's Hybrid Battery Extended Care Program will expand the coverage of the Remaining factory warranty on the hybrid Battery for up to one year. For example, if you perform the condition check when your vehicle is 4 years old years and 8 months exactly, the coverage extension offered to the hybrid Battery will be 12 months (i.e., until the vehicle is exactly 5 years and 8 months old). It is possible to benefit from several consecutive Hybrid Battery Extended Care warranties (for each 15,000 km or 1 year, whichever comes first), as long as the eligibility criteria are met mentioned before. At each renewal, the Hybrid Battery Extended Care Program will only be valid following a health check of the hybrid system and receipt of confirmation by the dealer / repairer.

 

The geographical scope of the program covers: Germany, Andorra, Austria, Belgium, Cyprus, Denmark, Slovenia, Spain, Finland, France, Gibraltar, Greece, Great Britain, Hungary, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Norway, Netherlands, Poland, Portugal, Czech Republic, Republic of Ireland, Slovak Republic, Sweden and Switzerland.

Compliance with the program If the hybrid Battery fails within the term of the Hybrid contract Battery Extended Care agreed and repair is required, the program owner You will be entitled (within the limits of this coverage), to receive the necessary repairs by part of the dealer / repairer who made the contract, after consultation with the concerned dealer / repairer or other dealer / repairer operating under the brand name of the manufacturer (in the event of damage that prevents the vehicle from reaching the dealer / repairer offering the service). Compliance with the program includes compensation for repair costs incurred, including all necessary spare parts. Claims for reimbursement of costs related to: a) The direct or indirect consequences, such as: towing costs, hotel or accommodation expenses, parking costs and deprivation compensation of use.

b) Special deliveries or air transportation.

 

Ownership: The Toyota Hybrid Battery Extended Care Program and / or its services will have no effect on potential Warranty rights of the purchase contract that bind the buyer to the seller of the vehicle. Nor will it justify any right to change (cancellation of the purchase contract) or to reduce (reduction of the purchase price) or to exclude such rights.

 

Damage not covered by the Hybrid Battery Extended Care Program:

a) All damage caused by the direct effects of storms, hail, lightning, earthquakes or floods, including fire and explosions.

b) Damage caused by events of any kind in times of conflict, such as wars civil, civil unrest, strikes, lockouts, seizures or other sovereign acts or effects produced by nuclear energy.

c) Any damage caused as a result of an accident, that is, an event caused by an unforeseen external mechanical force.

d) Effects caused through malicious or deliberate acts, theft (robbery in particular), unauthorized use, looting or misappropriation.

e) Any damage caused by third parties when operating as a manufacturer / supplier and that has undertaken or intends to take action based on a repair contract or another guarantee. That also includes any review campaign and extended warranty organized by the manufacturer.

f) The effects derived from an exposure of the vehicle to a trailer or axle load higher than that specified by the manufacturer.

g) Damages due to the use of unsuitable fuels or lubricants.

h) Any problem caused by negligent or willful behavior.

i) Any damage caused by the entry of water, corrosion or contaminated liquids.

j) The effects of the deposition of combustion residues and as a result of valves burned.

k) Damages from the use of an item that requires repair, unless it can determine that they were not related to said element or that it had been repaired, at least temporarily, when the damage occurred.

l) Damages due to alteration of the original state of the vehicle or its design and / or expansion / incorporation of specific accessories that negatively affect the original technical specifications, to safety regulations or that do not have the same or higher quality than original items.

 

The program will not cover:

a) Other brands other than Toyota.

b) Vehicles that have been registered in the name of a dealer / repairer, a station service or other type of commercial automotive business

c) Vehicles used for racing or other driving competitions

d) Police vehicles, fire trucks, ambulances and vehicles used by others emergency services

e) Vehicles that are not technically fault-free

f) Vehicles used as a taxi.

 

3) Scope of the program: The program guarantees the full operational capacity of the following components: - Hybrid Battery of the Toyota hybrid vehicle.

The program does not apply to the following components or parts:

a) Maintenance (parts and service) = customer service intervals - all parts main and spare parts used within the limits of the service intervals

b) The costs of tests, measurements and adjustments that are not part of the damages covered by the Hybrid Battery Extended Care Program.

c) General wear and tear

d) All parts that have not been mentioned in the above list 4) Obligations contracted by the owner of the vehicle / program holder to maintain the protection offered by the Toyota Hybrid Battery Extended Care Program, you must meet certain obligations.

 

4) Confirm that you have read and accept these conditions:

a) Carry out all specified care and / or maintenance tasks or recommended by the manufacturer. Program rights will be terminated when the occurrence of the fault is related to the failure to carry out regularly specified inspection and maintenance tasks. We recommend that you are tasks are performed by Toyota at an official dealer / repairer.

b) Always ensure that the performance of the task performed by the dealer / repairer is confirmed in the maintenance book, as copies of the book with stamped revisions, in case of a breakdown.

c) Do not modify the odometer to influence the Hybrid Battery Extended Program Care.

d) Immediately inform the dealer / repairer who provided the Program Hybrid Battery Extended Care of any odometer failure or modification together with the information of the number of kilometers.

e) Keep in mind and follow the manufacturer's instructions specified in the operating manual user regarding the use of the vehicle.

f) In the event that any fault indicator lights up in the hybrid system, it must stop your vehicle immediately. We recommend that you contact a nearest official dealer / repairer as soon as possible.

g) In the event that an erasure of a diagnostic code is detected after contracting the EXTENDED CARE HHC program and the cause and repair of the fault is not evident, they will automatically cancel the contract and you will not be able to benefit from its conditions.

 

5) Presentation of claims: Keep the confirmation of the hybrid system health check. Only one will be accepted Hybrid Battery Extended Care Program claim if submitted with such confirmation. If you lose the confirmation of the health check, contact the dealer / repairer who performed it. You will get help immediately. Using the program / filing a claim

1. The dealer / repairer (program provider) where you purchased the program will be responsible for processing the claims covered by it.

a) Immediately report any damage covered by the Hybrid Battery Extended Program Care by presenting the confirmation to the dealer / repairer and making available the vehicle to examine or identify damage.

b) Provide the information necessary to identify the fault and follow the instructions relating to harm reduction.

c) Prepare the service brochure. The provider of the Hybrid Battery Extended Care Program Toyota will take care of everything else.

2. If you cannot reach the dealer / repairer where you have processed the Hybrid Battery Program Extended Care (for example, when traveling abroad), contact another dealer / repairer, and act as described above.

3. If the program provider did not perform the repairs and did not bill you for it, Take the paid invoice for the repair to the dealer / repairer providing the Program Hybrid Battery Extended Care within one month from the billing date. On the invoice, the work carried out, the price of the spare parts and the cost of labor. You will be promptly reimbursed for the cost of the repair in accordance with the conditions of the Hybrid Battery Extended Care Program. Don't forget to provide your bank account number to receive payment.

4. Following the presentation of a case concerning the Hybrid Battery Extended Care Program, the vehicle owner / program holder must allow an expert to examine the item damaged at any time and provide you with all related information to evaluate the damage indicated in the application. Using the program abroad The Hybrid Battery Extended Care Toyota Program will only be valid when the stay is less than 90 consecutive days in those foreign countries specified in this confirmation. In sayings countries, all repairs will be performed by a dealer / repairer. You must pay the costs of repairs to be carried out on foreign soil. When you return to your country of origin, you can present the invoice to your dealer / repairer (if possible, include the defective components) within one month from the invoice date. The costs will be reimbursed up to the maximum amount indicated on the invoice, including the IGIC. 6) Program transfer The Toyota Hybrid Battery Extended Care Program can be transferred to a new owner, provided and when the maximum number of kilometers or the program period has not been exceeded. Inform the new owner of the Hybrid Battery Extended Care Program. You can enjoy your services without delay; buyer / new owner should immediately contact the dealer / repairer providing the program, so that the data can be transferred.

 

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Might be worth an email to Lexus head office in your country to confirm.

It's definitely 15 years here.

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2 hours ago, Las Palmas said:

Here the warranty says 10 years as far as I can read. At least I see no mentioning of 15 years anywhere in the document.

 

Spanish document translated by Google:

Hybrid Battery Program Terms and Conditions Extended Care Toyota:

 

1) Introduction: Welcome to the Toyota Hybrid Battery Extended Care Program! The Toyota Hybrid Battery Extended Care Program has been developed to give you peace of mind absolute in the event of an unexpected hybrid battery failure. The dealer / repairer through whom it is processed, will be responsible for eliminating all defects covered by the program that may arise. The dealer / repairer with whom you contract is your mediator for any questions related to the Hybrid Battery Extended Care Program. If you cannot contact him When a breakdown occurs, you can do it with any other dealer / repairer. The Toyota Hybrid Battery Extended Care Program ensures an even more user experience quiet and pleasant.

 

2) Conditions of the Toyota Hybrid Battery Extended Care Program:

Start and duration of the program / geographical area of validity The Hybrid Battery Extended Care Program is only valid for vehicles:

a) whose factory hybrid warranty has expired

b) whose factory hybrid warranty has a remaining coverage period of less than one year.

c) the vehicle is not more than 10 years old.

For those vehicles that meet the above conditions, the Hybrid Battery Extended Program Care will start one day after the Hybrid System Health Check by the dealer / repairer and after receiving confirmation of acceptance into the program. Bliss Confirmation includes the date and mileage at the time the vehicle check was performed. condition.

In case a), the Hybrid Battery Extended Care Program will be valid for a period of 1 year or 15,000 km, whichever is reached first.

In case b), Toyota's Hybrid Battery Extended Care Program will expand the coverage of the Remaining factory warranty on the hybrid battery for up to one year. For example, if you perform the condition check when your vehicle is 4 years old years and 8 months exactly, the coverage extension offered to the hybrid battery will be 12 months (i.e., until the vehicle is exactly 5 years and 8 months old). It is possible to benefit from several consecutive Hybrid Battery Extended Care warranties (for each 15,000 km or 1 year, whichever comes first), as long as the eligibility criteria are met mentioned before. At each renewal, the Hybrid Battery Extended Care Program will only be valid following a health check of the hybrid system and receipt of confirmation by the dealer / repairer.

 

The geographical scope of the program covers: Germany, Andorra, Austria, Belgium, Cyprus, Denmark, Slovenia, Spain, Finland, France, Gibraltar, Greece, Great Britain, Hungary, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Norway, Netherlands, Poland, Portugal, Czech Republic, Republic of Ireland, Slovak Republic, Sweden and Switzerland.

Compliance with the program If the hybrid battery fails within the term of the Hybrid contract Battery Extended Care agreed and repair is required, the program owner You will be entitled (within the limits of this coverage), to receive the necessary repairs by part of the dealer / repairer who made the contract, after consultation with the concerned dealer / repairer or other dealer / repairer operating under the brand name of the manufacturer (in the event of damage that prevents the vehicle from reaching the dealer / repairer offering the service). Compliance with the program includes compensation for repair costs incurred, including all necessary spare parts. Claims for reimbursement of costs related to: a) The direct or indirect consequences, such as: towing costs, hotel or accommodation expenses, parking costs and deprivation compensation of use.

b) Special deliveries or air transportation.

 

Ownership: The Toyota Hybrid Battery Extended Care Program and / or its services will have no effect on potential Warranty rights of the purchase contract that bind the buyer to the seller of the vehicle. Nor will it justify any right to change (cancellation of the purchase contract) or to reduce (reduction of the purchase price) or to exclude such rights.

 

Damage not covered by the Hybrid Battery Extended Care Program:

a) All damage caused by the direct effects of storms, hail, lightning, earthquakes or floods, including fire and explosions.

b) Damage caused by events of any kind in times of conflict, such as wars civil, civil unrest, strikes, lockouts, seizures or other sovereign acts or effects produced by nuclear energy.

c) Any damage caused as a result of an accident, that is, an event caused by an unforeseen external mechanical force.

d) Effects caused through malicious or deliberate acts, theft (robbery in particular), unauthorized use, looting or misappropriation.

e) Any damage caused by third parties when operating as a manufacturer / supplier and that has undertaken or intends to take action based on a repair contract or another guarantee. That also includes any review campaign and extended warranty organized by the manufacturer.

f) The effects derived from an exposure of the vehicle to a trailer or axle load higher than that specified by the manufacturer.

g) Damages due to the use of unsuitable fuels or lubricants.

h) Any problem caused by negligent or willful behavior.

i) Any damage caused by the entry of water, corrosion or contaminated liquids.

j) The effects of the deposition of combustion residues and as a result of valves burned.

k) Damages from the use of an item that requires repair, unless it can determine that they were not related to said element or that it had been repaired, at least temporarily, when the damage occurred.

l) Damages due to alteration of the original state of the vehicle or its design and / or expansion / incorporation of specific accessories that negatively affect the original technical specifications, to safety regulations or that do not have the same or higher quality than original items.

 

The program will not cover:

a) Other brands other than Toyota.

b) Vehicles that have been registered in the name of a dealer / repairer, a station service or other type of commercial automotive business

c) Vehicles used for racing or other driving competitions

d) Police vehicles, fire trucks, ambulances and vehicles used by others emergency services

e) Vehicles that are not technically fault-free

f) Vehicles used as a taxi.

 

3) Scope of the program: The program guarantees the full operational capacity of the following components: - Hybrid battery of the Toyota hybrid vehicle.

The program does not apply to the following components or parts:

a) Maintenance (parts and service) = customer service intervals - all parts main and spare parts used within the limits of the service intervals

b) The costs of tests, measurements and adjustments that are not part of the damages covered by the Hybrid Battery Extended Care Program.

c) General wear and tear

d) All parts that have not been mentioned in the above list 4) Obligations contracted by the owner of the vehicle / program holder to maintain the protection offered by the Toyota Hybrid Battery Extended Care Program, you must meet certain obligations.

 

4) Confirm that you have read and accept these conditions:

a) Carry out all specified care and / or maintenance tasks or recommended by the manufacturer. Program rights will be terminated when the occurrence of the fault is related to the failure to carry out regularly specified inspection and maintenance tasks. We recommend that you are tasks are performed by Toyota at an official dealer / repairer.

b) Always ensure that the performance of the task performed by the dealer / repairer is confirmed in the maintenance book, as copies of the book with stamped revisions, in case of a breakdown.

c) Do not modify the odometer to influence the Hybrid Battery Extended Program Care.

d) Immediately inform the dealer / repairer who provided the Program Hybrid Battery Extended Care of any odometer failure or modification together with the information of the number of kilometers.

e) Keep in mind and follow the manufacturer's instructions specified in the operating manual user regarding the use of the vehicle.

f) In the event that any fault indicator lights up in the hybrid system, it must stop your vehicle immediately. We recommend that you contact a nearest official dealer / repairer as soon as possible.

g) In the event that an erasure of a diagnostic code is detected after contracting the EXTENDED CARE HHC program and the cause and repair of the fault is not evident, they will automatically cancel the contract and you will not be able to benefit from its conditions.

 

5) Presentation of claims: Keep the confirmation of the hybrid system health check. Only one will be accepted Hybrid Battery Extended Care Program claim if submitted with such confirmation. If you lose the confirmation of the health check, contact the dealer / repairer who performed it. You will get help immediately. Using the program / filing a claim

1. The dealer / repairer (program provider) where you purchased the program will be responsible for processing the claims covered by it.

a) Immediately report any damage covered by the Hybrid Battery Extended Program Care by presenting the confirmation to the dealer / repairer and making available the vehicle to examine or identify damage.

b) Provide the information necessary to identify the fault and follow the instructions relating to harm reduction.

c) Prepare the service brochure. The provider of the Hybrid Battery Extended Care Program Toyota will take care of everything else.

2. If you cannot reach the dealer / repairer where you have processed the Hybrid Battery Program Extended Care (for example, when traveling abroad), contact another dealer / repairer, and act as described above.

3. If the program provider did not perform the repairs and did not bill you for it, Take the paid invoice for the repair to the dealer / repairer providing the Program Hybrid Battery Extended Care within one month from the billing date. On the invoice, the work carried out, the price of the spare parts and the cost of labor. You will be promptly reimbursed for the cost of the repair in accordance with the conditions of the Hybrid Battery Extended Care Program. Don't forget to provide your bank account number to receive payment.

4. Following the presentation of a case concerning the Hybrid Battery Extended Care Program, the vehicle owner / program holder must allow an expert to examine the item damaged at any time and provide you with all related information to evaluate the damage indicated in the application. Using the program abroad The Hybrid Battery Extended Care Toyota Program will only be valid when the stay is less than 90 consecutive days in those foreign countries specified in this confirmation. In sayings countries, all repairs will be performed by a dealer / repairer. You must pay the costs of repairs to be carried out on foreign soil. When you return to your country of origin, you can present the invoice to your dealer / repairer (if possible, include the defective components) within one month from the invoice date. The costs will be reimbursed up to the maximum amount indicated on the invoice, including the IGIC. 6) Program transfer The Toyota Hybrid Battery Extended Care Program can be transferred to a new owner, provided and when the maximum number of kilometers or the program period has not been exceeded. Inform the new owner of the Hybrid Battery Extended Care Program. You can enjoy your services without delay; buyer / new owner should immediately contact the dealer / repairer providing the program, so that the data can be transferred.

 

Scroll down to the free warranty extension on the right in this link.

Hybrid Health Check & Services | Lexus UK

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Thank you Norman,

Now I have something to show with the service just before the car is 5 years old. October this year.

Is it true that if I do not want to service with Lexus/Toyota I can have the hybrid check for 59£ (68 - 69€)?

So far I have not been impressed with the knowledge the service people have here on the island. Or driving as little as we do, maybe one yearly service is not so much to pay for hybrid security.

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22 minutes ago, Las Palmas said:

Is it true that if I do not want to service with Lexus/Toyota I can have the hybrid check for 59£ (68 - 69€)?

Yes, £59 as a stand-alone item.


2021-02-23.thumb.png.ad1a800e139e675bb062ed9c383ddabe.png

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I'll give Lexus here one last chance.

Grandmother (GbhS) told me if somebody try to cheat you 3 times never again trust them.

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2 hours ago, Las Palmas said:

Thank you Norman,

Now I have something to show with the service just before the car is 5 years old. October this year.

Is it true that if I do not want to service with Lexus/Toyota I can have the hybrid check for 59£ (68 - 69€)?

So far I have not been impressed with the knowledge the service people have here on the island. Or driving as little as we do, maybe one yearly service is not so much to pay for hybrid security.

I am a somewhat of the opinion that Hybrid cars may be a bit unorthodox service wise for the local indy.

But you do need to have confidence in the people who service your cars, I am very happy with my Lexus dealers performance and as such would recommend them. Our Ct200h only does about 3,000 mls a year, even so it is serviced by Lexus on a fixed price 3 year service plan that is paid monthly which includes the Hybrid Battery report. I have the MOT done at the same time and the car is picked up from my home address some 15mls away and returned when all work is completed.

I also take advantage of the 2 for 1 year extended warranty which for £250 per year includes MOT cost and full Roadside assist/ breakdown cover and insurance against any MOT failure costs, which is very good value considering half of that would be needed for breakdown cover alone.

Could I shop around and get things done at the same standard and maybe cheaper? Quite possibly but having all my eggs in one basket helps build a good relationship and I think that has benefited me to a large extent in discounts and addons.

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18 minutes ago, Las Palmas said:

I'll give Lexus here one last chance.

Grandmother (GbhS) told me if somebody try to cheat you 3 times never again trust them.

My Father used to say

" cheat me once, shame on you"     " cheat me twice shame on me "  😉

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12 minutes ago, Poundy said:

1)  I am a somewhat of the opinion that Hybrid cars may be a bit unorthodox service wise for the local indy.

2) Our Ct200h only does about 3,000 mls a year, even so it is serviced by Lexus on a fixed price 3 year service plan that is paid monthly which includes the Hybrid battery report. 

3) I have the MOT done at the same time and the car is picked up from my home address some 15mls away and returned when all work is completed.

4) Quite possibly but having all my eggs in one basket helps build a good relationship and I think that has benefited me to a large extent in discounts and addons.

1) Absolutely. That is why I am giving them a 3rd try.

2) Asked about such a plan here and was informed that no such thing exist here.

3) Only specialized companies that do nothing but renew permission to drive our cars are doing this here. No Lexus, no Mercedes, no Toyota, no VW.

4) Would be nice but seems not likely to happen here.

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