Lexus Customer Care

[djanderso]

Anyone know the phone number or email address for Lexus UK Customer Care. I've now been waiting 6 weeks for my replacement wheels and they are still not ready -- getting really annoyed now.

My car is overdue for it's service now too as I want everything done at the same time. :flaming:

[Rob]

the direct line for customer care is: 01737 367601 but I do suggest that you voice your concerns directly with your dealer manager/service manager etc in the first instance.

[Rodders_UK]

Have you posted a review in the "dealer review" section - Lexus UK reads that regularly - provided your comments are factual, they may get some action

http://teamlexus.co.uk/review/dealer/

[djanderso]

THanks guys. I've heard nothing from the dealer since I first went in. I had to contact them for an update. It would be nice if they kept me informed. I can't believe it takes 6 weeks to get new wheels. I'll call my dealer again next week and if I get no joy I'll call Lexus direct.

[djanderso]

Just emailed Lexus Glasgow for an update - so we'll see. I'll put a dealer review in once I've got my wheels and I'm happy with the service - although at this rate it's not going to be a fair review. I understand this is a known problem, however, in my proffesional life, I deal with "Known Problems" every day, and Lexus/Dealers are not managing this particular problem very well. The time it's taken is not the real issue here - but the lack of communication to the customer. Managing problems is not just about resolving them, but communication - Sorry rant over! :tumble:

[djanderso]

Hurrah!!! Finally got the car booked in for new alloys this Thursday !!! - Now I can wash it again :bounce::bounce::bounce:

[Usually007]

:(I have had problems with my dealer.

I got my car second hand and it only came with one key. Ordered another but that was two months ago and I have to keep chasing the dealer. They don't seem to like ringing me to let me know what's going on. :?:

Apparently keys have to come from Germany and they have received two incorrect items. Now awaiting the third!!!!!!!!!!

I am keeping my fingers crossed!

[Rodders_UK]

Which dealer 007?

[lexussport]

I have been waiting 3 months for two rear wheels for the GS.

Lexus Customer Care ******!!!.............

They keep coming up with different excuses and offer no assistance.

The only thing they don't do is

care!:flaming::flaming:

I get a far better service from the Peugeot dealer with my 306 which cost £30k less than my Lexus.

All Lexus do is con you into thinking that if you buy a £42k car you will get good service.

I now know different...................

Rant over........

Now where is that Jaguar dealer!!!!!!!!

[andyhart21]

Don't do it Dave!

[Usually007]

Rodders,

Lexus Dorset are the ones having problems getting my key.

They seem to have one helpful person there who has promised me a replacement set of rims (corrosion) and he reckons they will sort out my rusty brake disks as well when I take it in next week

Hoping he'll stick to his word

[trevorx]

Mine went into Lexus Manchester yesterday to have the radio repaired and the geometry checked. I've had the car 6 weeks and the CD's got jammed. They're sending the stereo away for repair and fitted me 2 new front tyres as they were worn on the insides (due to geometry being out).

That's nice service.

[Rodders_UK]

007 / Trevor

Have you written reviews in the reviews section guys?? -

http://teamlexus.co.uk/review/dealer/

[trevorx]

Not yet. I'm waiting 'till all the work is carried out and then I'll update the dealer review forum.

I want to make sure I get all my CD's back :(

[Usually007]

Rodders,

I haven't posted a dealer review yet but I do intend to when the whole affair is over. That way I reckon I can give a balanced view of the whole event.

[djanderso]

I'm so happy - I've got my new alloys, my car's been serviced and they even washed it outside and hoovered out the inside - Well done Lexus Glasgow (I'll put a dealer review in) :bounce::bounce::bounce: