Grrrrr At Prolex!

[GTS_MAD]

Ummm making my own ok yeah fair enough byut thats not the point is it!!

[Steviewevie]

I was talking to Dave about something else and mentioned this subject. He said he's waiting for your call.

[Asi]

look what i found on ebay this man really is taking the :tsktsk: !!(prolex site on ebay)

: HI,does this kit allow the intake temp sensor to be fitted into it, and would u sell me just the pipework and elbow? without filter. cheers 13-Apr-09

A: Hi Yes it does. £150 for pipe & elbow

£150 for a bit of tube and a 90 degree silicon elbow i might start making these and sell them for £120!!!!!

if you do we go halfers lol

[cameron is200sport]

is this guy wanting to got bust? i got mine a while back from him came in a dog tin box net over pipe.phoned him on his mob said there was no clips etc and how to fit it said don't come with clips and easy to fit ace guy that dave.total ****

[Rob]

I was talking to Dave about something else and mentioned this subject. He said he's waiting for your call.

shouldnt dave be calling the guy to sort it out... not the other way around esp as the buyer has left various messages??

[Saraj]

I was talking to Dave about something else and mentioned this subject. He said he's waiting for your call.

shouldnt dave be calling the guy to sort it out... not the other way around esp as the buyer has left various messages??

just was i was thinking, soo many customers not happy with the service. just hearing these, i would never buy from him

[john99t-reg]

sorry to butt in, bought bonnet struts on 05-06-2009, bought from prolex website directly, tried to pay by credit card but credit card system was down so paid by paypal. got an email from him asking what i had bought, i sent a reply. still not received anything so sent an email today asking what is up. wish i had seen this thread before. will let you know how i get on also if that's ok.

[Saraj]

sorry to butt in, bought bonnet struts on 05-06-2009, bought from prolex website directly, tried to pay by credit card but credit card system was down so paid by paypal. got an email from him asking what i had bought, i sent a reply. still not received anything so sent an email today asking what is up. wish i had seen this thread before. will let you know how i get on also if that's ok.

dont be sorry mate, yet another one

[tomo1981]

Some people beggar belief,

Regardless whether he is at fault or not (sounds like he is though) Would you really want you name to be dragged through a forum who are your main customer base?

Strange.

You think he would want to sort the problem out ASAP, very short sighted.

[Dave-Ellen]

Here is the email I sent.

Think it says it all.

Customer did not call as I asked (at time of typing)

I'd also like to point out that its not unreasonable for me to wait until the following morning to respond to a voicemail/e-mail as I am entitled to some time off.

Not sure if the customer who forwarded it on to this customer is on here hopefully he is and can verify that when his kit went walkabout he called round to my place to collect his replacement kit so this is not a return.

To date I've not had any returns and sold shedloads of this kit

dave ellen to Tom

show details 05:55 (10 hours ago) Reply

Hi

Sorry to hear about this.

Can you send the box back to me.

My address is prolex-uk,65 new road abbey wood london se2 0pn

The kit was not fitted to another car.

Was sent to a guy in Kent and never arrived. He tracked the parcel and it was sent to the Roya; Mail sorting office in Blefast.

Meanwhile I sent him another kit.

It then turned up at his house and he held it for me until you bougfht it.

If the box was unopened when you got it then I suppose the PO opened it.

Regarding fitting there is NOTHING missing.

You have got the silicon tube the wrong way round thats all. Its slightly higher one said that the other.

I have ssold over 50 of these kits to date with not one return so am confident in what I say.

So to recap. Kit is brand new to the best of my knowledge and try to fit again with rubber tube the other way round.

If that doesnt work I have a fitting centre in Blandford who will fit it for you for free.

I'm working from home to day so am reachable on 020831******

Dave

Regarding the bonnet struts..............you did not check out of the buying process properly so the system takes your money but doesnt tell me what you have ordered. Hence my email to you.

These should be with you anyday now. Unfortunately I hold limited stocks and get caught out from time to time if I get a rush on. This is the same for many retailers