Just an update...
We went to look at the car last Thursday and it was Michael's day off so Rod dealt with us on the day, he's a great guy, very helpful and couldn't do enough for us. The showroom looked similar to the Edgware one and was very nice, but I wasn't too keen on the posh coffee!
The car looked great and we both enjoyed test driving it, the ride is fine IMO, we both took turns to sit in the back and I can't see what all the fuss it about. I was sitting in the rear of a 2010 Fiesta the other day and that felt rock solid compared to the CT.
Unfortunately we noticed some clearcoat peeling slightly under the seal of the small window to the side of the boot. Rod wasn't happy for us to take the car with it like this so they are sorting it out and delivering it at their cost on Thursday. We can't wait...