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I also found quite a few people complaining about bad customer service and lack of updates on them.
In all honesty steve I've been in touch with them a couple of times in the past and found their customer service to be not bad at all really. As for the updates, I've read in the past where people have complained but the problem is that they dont understand the system which the microfuzion employs. On the updates page at the bottom is normally a version number and a date, this version number is the firmware version and the date of it but what people think that this is the update date when actually its the date of the firmware whilst actually the definitions within are constantly updated so, basically, the firmware might not be updated for a while for whatever reason but the definitions/camera positions actually are.
The only one problem I've come across is that they're a bit slow on removing cameras from their definitions sometimes as for instance where theres been major roadworks for a period of time like at the end of the M56 they had cameras put up during the road works but they've been taken down now but one of the cameras still aint been removed from the database. I think that probably a lot of the companies consider it more important to concentrate on the adding of locations rather than removal and basically allocate removal of locations from the database at a later date so thats why they're a bit slow on that aspect as in all honesty, anyone would rather have locations added quickly I think which is more important and if there is a location which hasnt been removed yet then it doesnt really matter much.