20k Service Today

[larry1]

20K service carried out today by Lexus ******** to usual high standard, courteous service,valet inside & out, free courtesy car etc. For those interested charge was £144.50 labour, £71.19 oils & filter plus £8.75 for "environmental waste disposal", total £224.44 plus vat £39.28 giving a grand total of £263.72. Should add did not take Air Con service which they said was recommended by Lexus at 20K as this would have added £99 plus vat to the bill or the Brake Fluid change at £85 plus vat, the car is not 2 years old yet. Should I have had the Air Con service??

Gold Member discount did not show on invoice, when queried confirmed 10% discount reflected in labour charge. Did not discount parts "Lexus dealers only have 15% profit margin on parts so cannot offer discount " I think this is contrary to Gold Member Discount section info, no matter still satisfied customer.

Edited January 31, 2004 by Supracharged-IS340

[Jock]

Seems quite reasonable for the quality of service.

Although I would've like to have seen the gold members discount on the receipt.

P.S. Welcome to the Lexus Owners Club.... I see you've just joined. :)

[AltezzaScott]

£144 to change the oil?????? WOW That should have gave you ferrari to drive around in for the day for that price!!

Must be one of the easiest jobs in the world, to change the oil...lol

Ah well, as lng as your book is kept stamped up to date hey...

Welcome to the club by the way mate.... :D

[Doodlebug]

Hi Larry

Did they do a 4 wheel alignment check on the 20K service? as I seem to recall this should be done and they should give you the results.

:D :D

[Zee007]

Gold Member discount did not show on invoice, when queried confirmed 10% discount reflected in labour charge.

are you a gold member larry?

[aido]

Weird, I got some parts from Lexus this week and got a discount on parts - if you look in Gold though it does vary from dealer to dealer.

[larry1]

Doodlebug

the service specification sheet they gave me does indeed show that a

4 wheel alignment check should be carried out at every full service (which the 20K is) The box on the service sheet to confirm check carried out has however not been ticked and no results were given to me, assume therefore not carried out.

[larry1]

Zee

yes I am a gold member and have been for a year, worth the £25 subscription if only to support such a great club

[STEVE W]

I've just been to lexus ******, and managed to get 10% discount on a set of floor mats, even though i'm not a gold member, just mentioned the site an he knocked a tenner off!

[aido]

Maybe the dealers should start checking the cards or something as if loads of people did that there'd be less paying to keep this place going?

Got to get a set of the genuine mats though, they were quite nice in the courtesy car I had this week - have the official one's always had the Lexus branding on them??

[gazza200]

I've just been to lexus ******, and managed to get 10% discount on a set of floor mats, even though i'm not a gold member, just mentioned the site an he knocked a tenner off!

You could have joined gold...got the mats off here and still saved a few quid