when i read the press release on the motor trader web site, it seemed to me that it was a survey where car dealer franchisees voted as to how they thought of their supplier, i.e., lexus, ford, bmw, etc.
on that basis, it seems that lexus franchisees get better service from lexus GB, than we, the consumer, get from lexus dealers. which begs the questions, if the manufacturer is so good, and the franchise holders are letting them down, why don't they do what MacDonalds do in the same circumstances, and just take over the franchise? or better still, buy out all the dealers (there aren't that many) and run the whole operation?
tescos wouldn't be so consistantly successful if their stores were all franchises.