That's really not fair play is it. If you'd been driving your own car on your own insurance you'd have had to pay say £90 windscreen replacement excess not £1,000. I've often thought that the £1,000 insurance excess when driving a courtesy car is a bit outrages, but if it has to be, they at least should only apply say £90 excess for a replacement windscreen on the basis that that is what your own insurers would apply. Also, would it be cost effective to add a courtesy car to your own insurance and would the excesses on your own insurance apply to the courtesy car? Just thinking of a way to avoid the £1,000 excess applied by Lexus in the event that the worst happens.
I'd be interested opinions of forum members on this topic.