Its a great shame as the cars are great but the dealers are total rubbish, i ordered a new rad and they wanted the box to send the old rad back in and expected me to take my £320 rad home with no protection,
Then i ordered a touch up pen and a spray can, they said would ring when its in, they didnt so i rang a week later, yes its all here, drove up to pick it up and they could not find it, 35 mins later they found the touch up pen but no can, said we will post the can to you, this is 2 weeks ago now, still nothing!
I bet if we was in Japan the service would be spot on.
Another thing, i do Auto tinting and back along i tinted a Lexus in there workshop, all very young lads working on all the cars, only 1 adult in the whole workshop watching over the lads, i would never go to lexus for a service etc for a YTS boy to work on my car at £90 per hour!!!!