Lexus Dishonest Service

[junaid]

Hi Every one,

Thought I share my experience with you guys in regards to service advisor at lexus edgware,

I was advised not to visit lexus edgware but since i had to renew my warranty i was in 2 minds, i took my friends advise and decided to get the car serviced by VAT registered independent garage since lexus will validate the warranty, so i bought major service parts from Lexus Edgware, spoke to lexus warranty deparment and they advised me not to go that route since it will take alot longer to get autherisation on warranty since they need to confirm etc etc, they offered me discounted labour which was £300.00 and they will use the parts that i had bought from parts dept, on arrival i was greeted the usuall lexus way which was second to none, handed over the service parts and emphasise on having the fuel filter changed, service advisor acknowledged and signed the relevent docs and handed the key over, next day i get a call from lexus saying they cant change the fuel filter since all there parts are on back order at that point i told the service adviser that fuel filter is with rest of the parts i had left with them he then checked and confirmed that the filter was there and it will be changed, few hours later i get a call saying every thing has been done and car's ready for collection, i arrived at the dealership as advised, first question i asked was if the fuel filter had been changed "YES SIR" its all been done, i paid the balance and left the dealership, once i got back home i was sorting out my paper work in the car and realize that the fuel filter's been left in my car opened the pack and there it was, called the dealership straight away, at this point im expecting some kind of apology but instead the service adviser said he will let me know when he can rebook my car in to have that filter replaced and promised to call me back first thing since it was coming upto 6pm,

I waited all day for his call and got fed up at the end and called the dealership 0n 8th feb 2012 around 530pm, got through to him and he said that his manager has been busy and he will call me back soon as he had confirmed it with his manager call lasted less than 30 seconds, (once again no apology for not keeping me informed).

On the day of collection when i asked him about the service plan he said it would work out more expensive so no point having a qoute done.

Is my 3 year old lexus too old for there dealership? if it is then they should let me know and i wont bother and i will make others aware and save everyone disambiguation.

Im just wondering if they have changed any parts at all? or have they put back them parts on there shelf to MUG another customer.

will keep you posted on the great experience im going to face again in few days time, since i have to get the filter replaced.

[ACLex]

Hi Every one, Thought I share my experience with you guys in regards to service advisor at lexus edgware, I was advised not to visit lexus edgware but since i had to renew my warranty i was in 2 minds, i took my friends advise and decided to get the car serviced by VAT registered independent garage since lexus will validate the warranty, so i bought major service parts from Lexus Edgware, spoke to lexus warranty deparment and they advised me not to go that route since it will take alot longer to get autherisation on warranty since they need to confirm etc etc, they offered me discounted labour which was £300.00 and they will use the parts that i had bought from parts dept, on arrival i was greeted the usuall lexus way which was second to none, handed over the service parts and emphasise on having the fuel filter changed, service advisor acknowledged and signed the relevent docs and handed the key over, next day i get a call from lexus saying they cant change the fuel filter since all there parts are on back order at that point i told the service adviser that fuel filter is with rest of the parts i had left with them he then checked and confirmed that the filter was there and it will be changed, few hours later i get a call saying every thing has been done and car's ready for collection, i arrived at the dealership as advised, first question i asked was if the fuel filter had been changed "YES SIR" its all been done, i paid the balance and left the dealership, once i got back home i was sorting out my paper work in the car and realize that the fuel filter's been left in my car opened the pack and there it was, called the dealership straight away, at this point im expecting some kind of apology but instead the service adviser said he will let me know when he can rebook my car in to have that filter replaced and promised to call me back first thing since it was coming upto 6pm, I waited all day for his call and got fed up at the end and called the dealership 0n 8th feb 2012 around 530pm, got through to him and he said that his manager has been busy and he will call me back soon as he had confirmed it with his manager call lasted less than 30 seconds, (once again no apology for not keeping me informed). On the day of collection when i asked him about the service plan he said it would work out more expensive so no point having a qoute done. Is my 3 year old lexus too old for there dealership? if it is then they should let me know and i wont bother and i will make others aware and save everyone disambiguation. Im just wondering if they have changed any parts at all? or have they put back them parts on there shelf to MUG another customer. will keep you posted on the great experience im going to face again in few days time, since i have to get the filter replaced.

Any news on this?

Andy

[Ghosty]

same dealings with a Lexus main dealer had a lower control arm replaced. asked if i get my alignment done at the same time and i got of course sir anytime we touch suspension we like to re align. went to get the keys has alignment been done? and same thing as you have found yes sir all is good now.

what do you know car became unstable cornering and drivers side started to hum. when i call them up when i realised they tried to charge me saying that it was never agreed. I have learnt to try do much myself and use family friends.

[junaid]

Hi Andy

Send email to head office twice now from there web site (contact us) await reply, friend of mine works for ford and issuse like this dealt with with in 24 hours, how ever lexus lead time is 72 hours, its nearly 2 weeks and havent heard from them.

guess thats how they operate just rip off there customer.......

thanks for your concern, will post an update as and when it happens

rgds

[darkoracle]

AS a new member myself, I don't know my round this site yet, but it seems to me that one of the best ways this club could help Lexus users, is by having feedback scores for dealerships.

This would help us all be wary of unscrupulous and lazy workshops and at the same time offer a 'carrot' to them to mend their ways. Too many poor feedback scores will damage their reputation and their business, while good feedback will give Lexus owners confidence in those with good scores.

Yes, I know there will be some who will try to scew the scores by placing false feedback, but in the main those tend to show up as obvious an misleading comments.

I guess that this is something for the sdministrators.

[steve2006]

AS a new member myself, I don't know my round this site yet, but it seems to me that one of the best ways this club could help Lexus users, is by having feedback scores for dealerships.

This would help us all be wary of unscrupulous and lazy workshops and at the same time offer a 'carrot' to them to mend their ways. Too many poor feedback scores will damage their reputation and their business, while good feedback will give Lexus owners confidence in those with good scores.

Yes, I know there will be some who will try to scew the scores by placing false feedback, but in the amin those tend to show up as obvious an misleading comments.

I guess that this is something for the sdministrators.

Hello and welcome to the LOC,

There was a section just for the purpose you mentioned on the old forum style but although it is still listed on the forum options it would now appear it doesn't appear when clicked.

I will pass this information to Admin and let you know.

[Steve]

dealer review section will pop its haed again very soon. being reworked to become even better