And You Thought Lexus Were Dear

[Bazza-old]

the rear lock on my escort van needed a new rubber ring (goes between lock and bodywork)

its about 3cm across and made of rubber

go to local ford dealer (conversation as follows)

i want a new rubber bit

one minute and i will spend 10mins looking it up

its off the lock

yes sir you can have one, but you need to buy the lock kit

ok whats that, and how much

its a lock kit, and will cost you £25 +vat

but i only want the rubber bit

yes sir but you need to buy the kit

but it is only a bit of rubber

yes sir it comes in the kit

but i dont want to pay £25 for a rubber ring

yes sir but that does come with a key

but i dont need a key, actually a spare might come in handy

yes sir but it will be a different key to your others

cant i have the same key

yes sir it will have to be made in our workshop

how much will that be

well it will be around £60

what !

well thats about an hours labour sir

what to cut a key

no to make a new barrel to fit your key sir

but i only really want a rubber bit

yes sir but it only comes in the kit

thats really stupid

yes sir

i walked away

went to the scrappy and the bloke gave me one

thought he deserved a drink

unlike ford

[Wosket]

cheers bazza, just reading the conversation you had has really made me smile :D

its is ridiculous tho aint it, they're having a larf!

[Fidgits]

Thanks Bazza...

Made me smile :D and glad it all got sorted too...

[SteveAudioX]

now thats kinda :D

Glad you got it sorted.... Shall I bring my tools tomorrow....

[Risky3301]

the rear lock on my escort van needed a new rubber ring (goes between lock and bodywork)

its about 3cm across and made of rubber

go to local ford dealer (conversation as follows)

i want a new rubber bit

one minute and i will spend 10mins looking it up

its off the lock

yes sir you can have one, but you need to buy the lock kit

ok whats that, and how much

its a lock kit, and will cost you £25 +vat

but i only want the rubber bit

yes sir but you need to buy the kit

but it is only a bit of rubber

yes sir it comes in the kit

but i dont want to pay £25 for a rubber ring

yes sir but that does come with a key

but i dont need a key, actually a spare might come in handy

yes sir but it will be a different key to your others

cant i have the same key

yes sir it will have to be made in our workshop

how much will that be

well it will be around £60

what !

well thats about an hours labour sir

what to cut a key

no to make a new barrel to fit your key sir

but i only really want a rubber bit

yes sir but it only comes in the kit

thats really stupid

yes sir

i walked away

went to the scrappy and the bloke gave me one

thought he deserved a drink

unlike ford 

Lexus are no different, I went in my local lexus dealer, all I wanted was the cover that fit's inside the latch hole where the locking clip fits from cover that's between the fronts seats because after I had fitted the OEM armrest from an Auto, the only bit missing was the cover about 50p's worth, the reply from the spares man was 'That'll be £35 please as it only comes with the centre consul, I didn't bother answering just walked out.

The moral of this story is 'Lexus are no better than any other manufacture'

[Steve]

every dealer are like this i would imagine.

thats how they make a successfull business i am afraid!

[Wosket]

is not just motor dealers, theres been loads of 'little bits' i've needed for various things and ended up having to buy the whole thing at a silly price to get the bit i wanted or make my own/bodge it/improvise - call it what you will

[Steve]

like having to buy a packet of cigarettes when you want just 1 ciggie

smoking :yack: :yack: :yack:

[UKPulse]

While replacing a blown headlight bulb on my Nissan 200SX, I lost the spring-clip that holds the bulb into the reflector. Went to the Nissan dealer and asked for a new spring-clip. "Sorry sir, this part is not sold separately, you can only get it as part of a complete new headlight unit". Cost £160 + VAT !

I ended up holding the bulb in place by wedging a piece of radiator hose between it and the bulkhead behind it!

[Fargo]

hmm i had a similar experiance with Toyota/Lexus spares dept over in Twickenham.

Hi im after the open/close switch for the sat nav.

sorry sir, only comes with the whole sat nav unit.

come again.

the switch, you can only get it with the complete sat nav unit.

So your telling me that to replace a switch, i have to fork out 3000/4000 quid.

Yes sir.

thats crap.

.......

we then get into a conversation about replacing switches on videos, with him tellimg me that a repair man couldnt do it, and me telling him thats is what a repair man would do.

i put then phone down..

i then ring up again.

perhaps i didnt make myself clear, im after the pcb board inside the switch,

yes sir, you still cannot get this item by itself.

I then contact Chris Shipley, who give me the part number and price.

i then ring twickenham back.

id like to order a part please

certainly sir, what part is that.(i give them the part number.)

we dont carry stock sir, but we can have it here tomorrow.

err ok..

i go down there the next day.

so how come one of your guys tells me you cant get this part, yet i am able to get the part number for you.

errr eerrrrr,,

shut up and take my money.you useless :tsktsk:.. or words very similar

[ColinBarber]

I've had the same thing at a Toyota dealer. Tried to order an exhaust cover bracket for my MR2. Told you have to buy the whole cover. Went home, looked through my parts CD, got the part number, phoned them up and ordered it and collected it 3 days later.

[Scorpion]

Why did'nt you make your own?

[Bazza-old]

Why did'nt you make your own?

coz i havent got a rubber tree

[Scorpion]

Should of took a bit of the Lex