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60,000 mile service


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Greetings all,

My 2013 RX450h will be due its 60k service this year, obviously this includes the spark plugs being replaced.

Not having much faith in my local'ish dealer, Lexus Chester, I wonder if anyone can recommend a good independent in the Shropshire area?

I have done the last two services myself and replaced the front discs and pads. Having looked at YouTube videos of the Spark plug replacement procedure it does look a little 'involved' to say the least 😬

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23 minutes ago, Bat21 said:

Greetings all,

My 2013 RX450h will be due its 60k service this year, obviously this includes the spark plugs being replaced.

Not having much faith in my local'ish dealer, Lexus Chester, I wonder if anyone can recommend a good independent in the Shropshire area?

I have done the last two services myself and replaced the front discs and pads. Having looked at YouTube videos of the Spark plug replacement procedure it does look a little 'involved' to say the least 😬

Hi Paul, I`ve used Chester for 12 years without problems. Tom Skelton is now the Service Manager, so speak with him and tell him of your concerns.

The only local Indie I am Aware of is  Glyn Jones at Heswall on Wirral.

Mobile

07545846762
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Work phone

3429944

 

Good luck in whatever you do.

 

Regards

John

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13 minutes ago, royoftherovers said:

Hi Paul, I`ve used Chester for 12 years without problems. Tom Skelton is now the Service Manager, so speak with him and tell him of your concerns.

The only local Indie I am Aware of is  Glyn Jones at Heswall on Wirral.

Thank you.

My 3 visits to Chester were not desirable ones. The last time they had my RX they phoned me up to say it urgently needed new front discs and pads, their quote for doing the work seemed high so I thanked them for letting me know and said I would do the work myself. I ordered genuine parts and duly fitted them, the removed discs were not in a bad condition at all and the pads had between 5 & 7mm on them, so I'm not sure why they decided they urgently needed replacing.

That was 3 years ago now and maybe things have changed but bad experiences, 3 times, will be hard to forget.

I will let you know where I end up taking the RX.

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9 minutes ago, Bat21 said:

Thank you.

My 3 visits to Chester were not desirable ones. The last time they had my RX they phoned me up to say it urgently needed new front discs and pads, their quote for doing the work seemed high so I thanked them for letting me know and said I would do the work myself. I ordered genuine parts and duly fitted them, the removed discs were not in a bad condition at all and the pads had between 5 & 7mm on them, so I'm not sure why they decided they urgently needed replacing.

That was 3 years ago now and maybe things have changed but bad experiences, 3 times, will be hard to forget.

I will let you know where I end up taking the RX.

Thanks for the update Paul. I understand where you are coming from.

What you describe is common practice throughout the motor trade. They hide behind Health and Safety Law, but that is no excuse. I`d suggest a meeting with Tom (and his assistant David) to express your views and experience.

I`m long retired now but throughout my life I have always tried to deal with matters head on.I have always found that problems miraculously disappear...or I offer an apology.

Anyway, please keep us all posted on whatever you do.

Regards

John

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