Hi there,
I can't comment on this particular case in an open forum for obvious reasons but I can see that it's ongoing and we're doing our best to provide a resolution as the broker for the client.
In terms of our presence on the forum, we've been able to offer members of the Lexus Owners Club discounted insurance policies for many years now and the experience for the majority of members has been very positive. There are of course occasions with any insurer/broker where we're unable to offer a competitive price or where things unfortunately don''t go to plan but we'll always do our absolute best to resolve these issues as quickly and efficiently as possible.
I-S, unfortunately as we are a broker rather than an insurance company, we just don't have the facility to 'hold' prices, therefore it's honesty rather than pressure sales - imagine the hassle we'd have if we advised that prices would be held/guaranteed and then a customer called back a week later after buying a car to be told the price is no longer available. That's all there is to it I'm afraid!
Again, I am genuinely sorry to hear of this particular case on the forum - we have hundreds of thousands of happy customers and it's a real shame to see things haven't gone smoothly for Northern ISF. I'll keep an eye on this and see if there's anything else I can do to speed up a resolution.
Kind regards,
Dan.