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Hi all, first time user of a forum! I took delivery recently of my first Lexus, having distance purchased.

There’s a lot to like about it, but the standard audio system on my model is just so awful that I am thinking of returning the vehicle. It never crossed my mind that on a premium car it would be so, so bad. Has anyone had any problems? 
It’s not about volume or pumping bass, just quality, richness and depth of sound. My ten year old Merc had a bog standard base audio system that was leagues ahead. I’m so disappointed!


 

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It isn't great and I'm not sure I'd put up with it without some form of upgrade but my wife is fine with it, and it's her car. I guess it comes down to expectations, tolerance and priorities.

Play around with the base, mid, treble adjustments which are set per source input and also the fader. I found the high end too bright so I've upped the mid and bass a little and faded more to the rear.

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Thank you for your reply. I did try adjusting the settings but didn’t find it made much difference. I asked the dealer about upgrading the audio but they said it isn’t possible as a retro fit. They said they are shocked I have a problem with the sound as no one has ever mentioned it, which I find quite surprising! I have to make my mind up by Monday on returning the car. It’s such a shame. It makes the car feel cheap.

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6 hours ago, River said:

Thank you for your reply. I did try adjusting the settings but didn’t find it made much difference. I asked the dealer about upgrading the audio but they said it isn’t possible as a retro fit. They said they are shocked I have a problem with the sound as no one has ever mentioned it, which I find quite surprising! I have to make my mind up by Monday on returning the car. It’s such a shame. It makes the car feel cheap.

If quality audio means so much to you then I would think you’d be better off returning the car. I imagine it would improve things by fitting better quality speakers but you may not want to go down this route.

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If you cannot live with the basic 6 speaker audio system with integrated amp then for 2019 models you either need an F Sport with the Premium Plus pack which has the 8 speaker system (pioneer headunit, extra speakers are a sub in the boot and centre speaker + separate pioneer amp), a standard UX with the Tech & Sound pack - which includes the 13 speaker ML system, or a Takumi grade which has the ML system as standard.

In 2020 the Premium Pro Pack became available which also includes the ML system.

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I have tried the UX with ML and UX with standard 6 speaker setup. The ML was leagues ahead of the standard system, but (as I've commented on before) both cars had terrible vibrations/rattles in cabin when listening to loud bassy tunes, and that for me was a UX show stopper, bad build quality and I would never risk getting one for that. However, some say theres is fine, so a mixed bag me thinks. Anyway, what I recommend is upgrading to a Takumi grade with ML when they have one available used, then test the **** out of the sound system and make absolutely sure there are no Rattles within the cabin before buying.

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On 6/5/2021 at 11:33 PM, ColinBarber said:

If you cannot live with the basic 6 speaker audio system with integrated amp then for 2019 models you either need an F Sport with the Premium Plus pack which has the 8 speaker system (pioneer headunit, extra speakers are a sub in the boot and centre speaker + separate pioneer amp), a standard UX with the Tech & Sound pack - which includes the 13 speaker ML system, or a Takumi grade which has the ML system as standard.

In 2020 the Premium Pro Pack became available which also includes the ML system.

I have just taken delivery of the UX 250h Takumi with ML 13 speaker system and the audio is awful.  I can adjust the volume but the treble and bass are unresponsive.  Dealer seems at a loss to know how to fix it. Can it be something as simple as a fuse or bad connection?

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Don't worry guys, just wait until you get older when your frequencies drop out and other things happen to your hearing - you'll be happy to just hear anything then :laughing:

I suppose it depends on how much you like the car itself. After all, that makes up about 99% of the product you've bought, the sound system 1%, and Lexus make cars not sound systems, so if you don't like what it left the factory with audio-wise, you could have a third-party system fitted by a car audio system specialist maybe?

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1 hour ago, aeparker said:

I have just taken delivery of the UX 250h Takumi with ML 13 speaker system and the audio is awful.  I can adjust the volume but the treble and bass are unresponsive.  Dealer seems at a loss to know how to fix it. Can it be something as simple as a fuse or bad connection?

I suppose it could be a fuse integral to the head unit maybe but the fact that it powers up shows that it isn't a 'simple' fuse problem. The fact that you can adjust the volume but not the other parameters you mention would suggest a fault with the head unit, which should probably be replaced.

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