DLX

Damaged Windscreen

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Just a warning if you have a damaged windscreen on your ES300 that needs replacing..
Got a cracked windscreen a month ago. Got full windscreen cover but the insurance company will only pay (minus excess) if I use their approved repairer. They will contribute £150 after excess payment if use someone other than their approved. Lexus dealer quote is £900 and they could do it in 2 days.
I was put onto Nationwide Windscreens first but after conversation they realised they couldn't do it because they didn't have the software to realign the cameras for lane tracking etc..
Then insurance put me onto Autoglass.
Took them nearly 3 weeks to get the glass then they realised they would probably need some strips(?).
Been a further 10 days now and still waiting to hear from them and I assume it will now be a long wait (understandably now)).
Lesson; read the insurance small print! Though I do suspect that most policies will be like this.

You might want to double check yours!

Oh and by the way Autoglass do the fitting in a supermarket car park (!)  and it takes 3 hours.

 

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Dave, what does your insurance policy small printt actually say about windscreen replacement ? 

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£900 is a lot but I’m not sure I would trust Nationwide or Autoglass to fit the windscreen correctly, align the cameras and not damage anything in the meantime.  Our RX had a windscreen fitted by one of those outfits by the previous owner and they  scratched the paint through to the metal at the top. It cost more than £900 to fix but luckily the Lexus dealer we purchased it from  covered the cost. 
Auto glass also caused multiple scratches to my Honda Civic back in the day. 

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My brother went through this scenario couple of months ago albeit with his BMW 335D

Total cost was about £600 and he had to pay over half from his own pocket

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It's an odd one with windscreens and insurance. I've never really understood why they are treated any differently to other parts of the car. Unfortunately with the added complexity of sensors and cameras I'd guess the days of free repairs and £100 replacements are coming to an end.

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Yes they definitely are lol, and  yet another price to pay for modern technology and all that goes with it ☹

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17 hours ago, royoftherovers said:

Dave, what does your insurance policy small printt actually say about windscreen replacement ? 

A £100 excess applies to claims for replacement, and £25 for glass repair. If the work is carried out by our approved repairer, the excess is reduced
to £75 for glass replacement and £15 for glass repair. If our approved repairer is not used the maximum payable under this section is £150 after
deducting excesses.

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2 hours ago, DLX said:

A £100 excess applies to claims for replacement, and £25 for glass repair. If the work is carried out by our approved repairer, the excess is reduced
to £75 for glass replacement and £15 for glass repair. If our approved repairer is not used the maximum payable under this section is £150 after
deducting excesses.

Thanks Dave.

If it was my insurer, I would adopt the following stance.

1. I need to be put back into the position I was in prior to the incident. My car is less than 3/6/9/12 months old and your Policy Condition if followed to the letter would possibly provide me with a vehicle which no longer accords with the manufacturers specification and would amount to a modification which you would then seek to penalise, me with, by charging an increased premium.

2. As my car is new, Lexus are obviously best suited to provide me with a repair which accords with the manufacturers original specification.

3.You wish to penalise me financially by insisting that I use one of your chosen repairers. I can agree to this,but you must agree to ensure that your chosen repairer performs in a manner which is consistent with the repaired vehicle conforming with the original specification.That way we both succeed.

4. Should your chosen repairer not perform so that the repair is invisible to the driver (me), then you will insist that the work is carried out again. Should this second repair not lead to the objectives of the first repair not being achieved, then you will authourise Lexus to effect the repair and I will pay what I would have paid had your chosen repairer been successful.

5. As you are aware one of the underlying principles of insurance is "uberrima fidei" ie. utmost good faith and I trust that my remarks above illustrate my wish to have an outcome which is morally, financially and honourably.acceptable to both of us.

If hope that my comments might be of some use Dave and I wish you well.

Please do let us all know, how you get on.......and the name of your insurer.

Before you act upon this it might be useful to ask your Lexus Dealer who would repair vehicles for them and then if they are on the Insurer`s list you can choose them.

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all this is telling me that insurers should be deciding the premium for comprehensive glass insurance  ( in the annual premium say )  according to the likely cost of repair / replacement for that specific car ...... and leave us poor old buggers with simple and old technology rated windscreens and glass, to suffer much less and more appropriate insce premiums

Malc

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They do. I was just quoted a higher glass excess due to model.

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I'm going to ask Lexus for a car insurance quote at my renewal date but have just sent them an email asking them what do Lexus do when handling Lexus insured customers who submit a windscreen claim.  Do they sublet to any of the existing firms we all know of. 

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Hi all i had to have my lexus ES repaired as some idiot ran in to me my insurer wanted me to use approved repairer but i refused and i said i wanted Lexus in sheffield to do it who i bought the car from the insurer LV got a quote from them and agreed to use them by the way Lexus sheffield use Toyota across the road from them to do all repairs it then goes back to Lexus for final checks they did a fantastic job 

vinny 

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The thing with windscreens is that Lexus don't fit them. When I had the misfortune to get a cracked windscreen in a 175 mile loan car the Lexus Dealer supplied the screen and sent me to a local fitter. I asked him about realigning and calibration of the cameras and he assured me that this is mainly' smoke and mirrors ' and if fitted correctly by a competent fitter there will not be an issue. Lexus supplied a fitting kit which he didn't use (because he was good) and I got a refund on it. The trim strips are eye wateringly expensive... 

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We had a similar experience with our car. We had a damaged windshield and we used lexus insurance and we requested the dealer glass and they called national windshield to come out and they replaced the screen for £60 with the lexus glass. The second time we went through Churchill and we asked for dealer glass and they said that I would need to pay the difference. We we’re happy for this to happen and we paid £180 for our lexus glass. I hope you get the glass sorted out. 

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