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Do Lexus charge for a Loan car ?


e-yes
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Hi,

My ES is due for Year-1 servicing soon.

I got the notification via email. I tried to book an appointment via the Lexus Link app.

I noticed that Lexus are charging £15 for a loan car while booking for servicing via the app. For now I have booked a Collection & Delivery option on a weekend for which there is no charge somehow.

What do the rest of the members recommend ? IIRC while I had the BMW they used to charge a small fee for a loan car too. Audi didn't charge for the loan car but they used to loan out a manual A1 😕 

I have booked a Collection and Delivery but having second thoughts. Should I simply drop and pick it up myself ? What sort of cars do Lexus loan out usually ?

Cheers,

--E

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8 minutes ago, e-yes said:

Hi,

My ES is due for Year-1 servicing soon.

I got the notification via email. I tried to book an appointment via the Lexus Link app.

I noticed that Lexus are charging £15 for a loan car while booking for servicing via the app. For now I have booked a Collection & Delivery option on a weekend for which there is no charge somehow.

What do the rest of the members recommend ? IIRC while I had the BMW they used to charge a small fee for a loan car too. Audi didn't charge for the loan car but they used to loan out a manual A1 😕 

I have booked a Collection and Delivery but having second thoughts. Should I simply drop and pick it up myself ? What sort of cars do Lexus loan out usually ?

Cheers,

--E

I think the charge is to cover insurance, but when having a service I’ve also been offered loan cars for free by Lexus (but not always). Believe there may be an option to take the loan car for free with a high excess if the worst should happen, or pay the small charge for a low (or zero, can’t remember) excess. I’ve always dropped off and collected myself at Lexus Swindon.

In terms of the cars offered, over the past few years (owning an NX) I’ve had a UX, IS, GS, RC and RX! Never had a CT or ES. 

 

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Definitely for Insurance cover, no charge for the car itself.    Be aware though that the insurance premium may still hold you liable for the excess should you damage the car or even if a third party car collides with you.    Warranty claims are different however as the loan car is covered by the dealer incl insurance.  

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12 hours ago, SH20 said:

Warranty claims are different however as the loan car is covered by the dealer incl insurance

^^ That explains why I’ve been charged on some occasions but not others. Makes sense now you say it.

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I had agreed to pay £15ish (or was it £10?) for insurance cover when I took my IS in for its ill-fated fuel pump recall. I wasn't prompted to pay it, but as I bought the car which they'd loaned me, I'm guessing they let me off which was rather nice of them. 

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It also depends on your relationship with the dealer, I booked my service in advance and asked for a loan car, they had 5 UXs (One electric) and one RX, they wanted me to pay £15 a day or just under, I can't remember. At the end, I convinced them it should be free, I was getting done Minor service and MOT, also service includes Hybrid check which I paid for 5 weeks before the service - Lexus at that time was not offering service with 1 year warranty at that time, so they agreed to give me a loan car for free to compensate a little my for what I paid for Hybrid Check.

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Lexus Reading only charge the £15 as an insurance waiver against the excess, which would otherwise be £1000.  As such, I was told it was optional and the car itself was free.

Also, as others have said, if your car is in for warranty work then the £15 isn't charge as the warranty company will pick up the tab.

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1 hour ago, Bounce75 said:

I was given a free loan car for my Sat Nav update an NX model, but when I had my first service I was charged £12 for insurance & was given a UX that time.

First time I hear a courtesy car costs money. 

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1 hour ago, DBIZO said:

First time I hear a courtesy car costs money. 

I thought it was unusual as Volvo used to give me one FOC, I did mention this & was told to remind them next time & they will let me have it FOC.

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22 hours ago, e-yes said:

Hi,

My ES is due for Year-1 servicing soon.

I got the notification via email. I tried to book an appointment via the Lexus Link app.

I noticed that Lexus are charging £15 for a loan car while booking for servicing via the app. For now I have booked a Collection & Delivery option on a weekend for which there is no charge somehow.

What do the rest of the members recommend ? IIRC while I had the BMW they used to charge a small fee for a loan car too. Audi didn't charge for the loan car but they used to loan out a manual A1 😕 

I have booked a Collection and Delivery but having second thoughts. Should I simply drop and pick it up myself ? What sort of cars do Lexus loan out usually ?

Cheers,

--E

Beware though - this could cost you dearly - there has been incidences where a loan car has turned into a purchase of a new car 😀

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31 minutes ago, cruisermark said:

Beware though - this could cost you dearly - there has been incidences where a loan car has turned into a purchase of a new car 😀

I do infrequently fantasise about an RX (but never while driving my ES).

However all things considered, I don't think there is anything to beat the comfort and economy of an ES in the current Lexus lineup. It is a very fine balance of everything.. a perfect 42.

Cheers,

--E

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